Director of Front Office Operations

Ivy Rehab Physical Therapy

Rhode Island, RI

Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Director of Front Office Operations
This position allows for remote work but requires regular travel into the Northeast Territory, the candidate must reside in NY, CT, RI, MA, or Northern NJ.

About Ivy Rehab

The Ivy Rehab Network was founded in 2003, and over the past 20 years it has grown into a leading national provider of outpatient physical, occupational, and speech therapy services. We are one of the largest, fastest growing physical therapy companies in the country. We have plans in place to continue our hyper-growth trajectory, which includes same-store growth, new facilities, and an aggressive M&A strategy. At Ivy Rehab we are all about the people and are excited to bring more talent in to lead our Sales team. We are a values-based community of professionals that are committed to high performance and dedicated to Caring, Serving, and Growing together.

The Director of Front Office Operations will report to the Senior Director of Revenue Cycle. In this role, you will manage, guide, and develop a team of Front Office Business Partners and work with key operational stakeholders to develop and executive front office operational strategy to optimize processes and workflows.

Responsibilities

Lead and participate in strategic planning activities related to the optimization and success of front end of the revenue cycle
Facilitate and support the implementation of key initiatives to improve operational front office effectiveness
Effectively manage multiple projects and drive alignment and collaboration across cross-functional departments
Manage, coach, and develop Front Office Business Partners for an assigned territory to execute front office operational plans
Work closely with Front Office Business Partners to achieve best practice KPIs
Distribute front office metrics for the organization to operational leaders with recommendations for improvement as necessary
Monitor territory’s performance metrics and collaborate with key stakeholders to help formulate a plan of action for improvement as necessary to achieve industry best practice
Work with RCM and Operations to manage each clinic’s financial metrics including upfront collections collection, authorizations, registration errors, denials, etc.
Create strategic operational workflows to improve efficiency for front office processes through people, process, and technology optimization
Utilize reporting, dashboards, and analytical tools to provide data-driven measures for progress
Hire, train, and onboard new Front Office Business Partners and provide additional education and training as needed
Work closely with RCM, Operations and front office staff to implement protocols and policy/procedures to increase the performance of the front desk
Work with integrations team as new partners are onboarded to ensure front office workflows are set up appropriately
Ensure compliance with all front office operational procedures
Monitor front office IT issues and interface with Synergy as necessary

Experience

3-4 years of strategy or project management experience
Experience in healthcare, therapy, or outpatient clinic settings is preferred

Requirements

Strong leadership and development skills
Organizational and planning skills
Critical thinking, analytic, and strategic mentality
Ability to travel often
Independent and driven self-starter
Proven track record of leading multiple successful strategic planning efforts
Strong track record of building and leading high-performing teams
Excellent verbal and written communication skills, and presentation skills
Strong attention to detail with a quality-focused mindset
Excellent computer skills (Outlook, Work, Excel, etc.)
Familiarity with Raintree EMR preferred

We offer:

Competitive pay and bonus incentives
Comprehensive benefits package, including 401(k) match, medical, dental, vision, and PTO
Opportunities for accelerated career growth and advancement
Leadership skill development through Ivy University Programs
Six Sigma White Belt certification training program

Ivy Rehab Network is an equal opportunity employer, committed to diversity, inclusion and belonging in all aspects of the recruiting and employment process.