IT Specialist

Posting Date: February 15, 2024 Removal Date: Until Filled

Department: IT

Position Status: Full-Time, Hourly, Non-Exempt

Responsibilities/ Duties:

• Provide client support and technical issue resolution via email, phone, and in person along with utilizing an IT ticketing system.
• Configuration, installation, and maintenance of various types of computer equipment.
• Provide training to clients in the use of system and applications as related to their jobs.
• Obtain general understanding of OS and application operations related to company business.
• Identify, correct or advise, on operational issues in client computer systems.
• Perform creation of new accounts using company provided software tools.
• Assists in the management of cell phones and other wireless devices.
• Performs other related duties as required.

Qualifications:

This is an entry-level on-premise position for someone who is just starting their career in the IT industry. Certificate from college or technical school; or six to twelve months related experience and/or training; or equivalent combination of education and experience. Willingness and ability to learn a complex and expansive collection of technology systems. Must be able to work independently and efficiently to meet deadlines. Must be able to analyze problems and solve them creatively, be self-motivated and able to work with minimal supervision; must demonstrate effective interpersonal and communication (oral and written) skills with individuals at all levels in the organization. Ability to work holidays, weekends, and on a rotating on-call schedule is required as the Zoo operates 7 days a week.

Computer Skills:

To perform this job successfully, an individual should have general knowledge of Windows Operating Systems, Active Directory, and Office software applications. Working knowledge of macOS a plus. Experience resolving hardware and software issues are required and may need to be demonstrated. Proficient in related applications such as M365 applications, web browsers, and remote access systems.

Physical Requirements:

• Manual dexterity to operate office machinery such as personal computer, telephone, MFP devices, etc.
• Position is sedentary at times, but also requires walking throughout the Zoo in all types of conditions.
• Position may require occasional driving to off-site locations to meet with or provide training to staff.
• Occasional lifting up to 50 lbs. equipment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.