Kids Club Attendant

UFC Gym

Concord, CA

$16 Hourly
Full-Time

Job Description

Benefits:

Bonus based on performance
Employee discounts
Training & development
Wellness resources

The Kid's Club Attendant ensures that the Kid's Club delivers a safe and positive member experience. Responsible for delivering the ultimate customer service experience; contribute to running a clean, friendly and well-maintained club, and executing the team member basics of being on time and complying with the dress code. The Kids Club Attendant provides a safe, fun and interactive environment to children using the Kid's Club. They conduct all activities in a positive and professional manner and follow all Kids Club policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Child Care

Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area
Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs
Participate and entertain children with games or other approved activities
Administer first aid to children in accordance with company policy
Project a positive friendly and caring attitude always while interacting with children and their parents

Customer Service

Maintains that the Kids Club area is clean and maintained according to set standards
Checks that all toys and other objects are clean and safe
Ensures the safety of children in Kids club area follows all safety procedures
Report any incidents to Kid's Club Supervisor/Lead or Operations Manager
Report all member complaints to Kid's Club Supervisor/Lead or Operations Manager
Report any child health concerns to Kid's Club Supervisor/Lead or Operations Manager so a Health Alert may be posted if required

Administration

Verifies all parents receive copies of the Kids Club policies
Confirms that all members utilizing Kids Club have paid for the service with a receipt that shows if they are an ultimate or fitness member
Ensure that parent or guardian has signed a Kids Club Agreement and have signed at the register along with an emergency information card
Ensure individual checking in the child is listed on the Kid's Club Agreement/Information Card
Ensure parent/guardian completes and signs the Kid's Club Register when checking in and checking out children
Ensure proper payment is received for the use of Kid's Club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

Experience working with children
Patience in dealing with children and customers
Strong communication and interpersonal skills
Attention to detail
Energetic and Friendly

Minimum certifications/educational level:

High School Diploma or GED required
Current CPR/AED certification (required)
California employees must be Trust Line certified before working with children (required)
State specific certifications will be required (see manager for further detail)

Minimum experience: