Description:
About the Role
Imagine arriving to work each day at one of the most extraordinary private clubs in Texas โ where Members know your name, your team is your family, and no two days are ever the same.
Escondido Golf & Lake Club sits in the heart of the Texas Hill Country on the shores of Lake LBJ, where Mediterranean architecture, world-class golf, and genuine Hill Country warmth come together in something truly one-of-a-kind. As Club Concierge, you are at the very center of it all โ the face Members see, the voice they trust, and the expert they rely on for a full "Escondido Experience" at the Club.
What You'll Do
Member Experience
- Welcome every Member and guest with genuine warmth and make the first impression a lasting one
- Become the Club's ultimate insider โ the go-to for dining, events, amenities, and everything in between
- Manage reservations for dining, cabanas, water sports, and transportation with precision and care
- Anticipate needs before they're expressed and resolve concerns before they become problems
- Keep the front desk polished, welcoming, and running seamlessly every single day
Club Operations
- Produce the Daily Report โ the team's morning briefing on lodging, events, dining, and more
- Maintain Member profiles and directory in Jonas Club Management Software
- Greet prospective Members and realtors; champion the Escondido experience from the first handshake
- Collaborate with the Director of Member Experience and Events team to bring every occasion to life
Lodging Program
- Own all bookings for our exclusive collection of member-owned luxury Golf Cottages and Villas โ from first inquiry to checkout
- Serve as the trusted liaison between homeowners and their guests, protecting both the property and the relationship
- Conduct personal check-ins and check-outs that make every arrival feel like an arrival, not a transaction
- Be the first call when issues arise, resolving them swiftly and gracefully so guests leave wanting to return
- Handle all contracts, billing, invoicing, and homeowner communications with accuracy and professionalism
Requirements:
Who We're Looking For
You are warm, organized, and quietly unflappable. You love people, take pride in the details, and hold yourself to a higher standard because it's simply who you are. You think ahead, communicate with grace, and find genuine joy in making someone's experience feel effortless.
You Areโฆ
- A natural connector who lights up in a service environment
- Deeply organized with multiple priorities in the air at once
- Curious and eager โ excited to become the Club's go-to expert
- Calm and gracious under pressure, even when it's complicated
- Proactive โ you anticipate needs and act before you're asked
You Bringโฆ
- Experience in hospitality, a private club, hotel, or high-end service environment
- Strong administrative skills: scheduling, billing, and correspondence
- Confident, professional communication โ written and in person
- Tech comfort; we'll train you on Jonas Club Management Software
- Availability WednesdayโSunday, with flexibility for holidays and events
Why Escondido
This isn't just a beautiful place to work โ it's a community where your contributions are seen, valued, and celebrated. You'll be part of a close-knit team that takes pride in delivering something truly extraordinary every day.