IT Support Technician

Dunaway Associates

Dallas, TX

Expired: April 29, 2024 Applications are no longer accepted.

Other

WHAT WE DO:

Dunaway is a professional services firm established in 1956, with offices in Fort Worth, Austin, Dallas, Farmersville, Houston, Midland, and San Antonio. We offer civil and structural engineering, planning + landscape architecture, survey, and construction inspection services to public and private clients throughout Texas.

As a multi-discipline firm with a staff of over 250+ positioned in our seven offices across the state of Texas – our firm’s size, location, and reputation allows us to provide local, specialized knowledge to each project and each client that we serve.

WHO WE ARE:

The Dunaway Difference is our three foundational components (represented by the waves in our logo): Core Values, One Heart, and Profitable Growth. The combination of these three pillars creates a feeling and experience that is uniquely Dunaway.

WHAT YOU’LL BE DOING:

The Technical Support Representative will assist and answer users' questions, and troubleshoot problems with computer hardware or software.

Once selected to join our team, you will:

Configuration and setup of desktops/laptops/mini pc’s.
Setting up workstations with computers and necessary peripheral devices.
Identifies, investigates, and resolves users' problems with computer software and hardware.
Fields support calls, chats, emails, and other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Applies knowledge of computer software, hardware, and procedures to solve problems.
Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
Collaborates with other staff to research and resolve problems.
Collaborates with programmers to explain errors and recommend modifications in programs.
Arrange service by software or hardware vendors or repair or replace defective products.
Maintains knowledge of technological innovations and trends.
Other duties as assigned.

KEY QUALIFICATIONS:

SKILLS:

Excellent verbal and written communication skills.
Excellent communication and interpersonal skills
Professional and pleasant telephone manner.
Ability to explain technical issues to technical and non-technical employees and customers.
Strong analytical and problem-solving skills
Strong organizational and time management skills
In-depth understanding of diverse computer systems and networks.
Proficient with Microsoft Office Suite or related software
Proficient with or able to quickly learn various computer hardware and software.
Experience with VMware or other virtualization platforms preferred.

EXPERIENCE: