Client Service Specialist

Client Services Specialist    

Summary Description & Primary Role

As a Client Services Specialist with Legacy Financial Group, you will spend your days focused on attending to our client’s needs.  From opening new accounts, to updating beneficiaries, to processing more complex transactions such as death claims, and executing trades with precision and accuracy.  In addition, you will act as a back up to the Client Experience Specialist to welcome clients and answer the phones.  This position requires the ability to work well in both a self-directed manner and in a collaborative team environment while embracing the firm’s core values.  We are a firm that embraces learning, change, process and technology, so we’ll count on your contributions to various projects that are part of a growing firm. 

Essential Responsibilities

·         Prepare/process/service client paperwork

·         Execute trades in client account with accuracy

·         Deliver high quality client service in a professional, caring, and compliant manner

·         Communicate effectively in person, in writing, and verbally with clients, prospects, and others in the organization

·         Back up the Client Experience Specialists by answering phones and greeting clients

·         Data entry

·         Serve as quality control point to ascertain that all paperwork, policies, and procedures for customer requests have been adhered to in accordance with all compliance requirements

·         Money management for distribution & contributions

·         Ensure clean data in all databases

·         Research and resolve work items from Custodian

·         Work with multiple investment companies to ensure client needs are met

·         Coordination of various tasks with operations as necessary

Qualifications

Education, Experience, and Licensures

·         Undergraduate degree in Business

·         Administrative Assistant experience in office setting preferred

·         Knowledge of Redtail CRM, Morningstar Office, and eMoney a plus

Knowledge, Skills & Abilities

·         Enthusiasm to help clients

·         Passion to be successful in a team environment

·         Desire to serve clients based on the principle that Legacy Financial Group has a fiduciary duty to place client interests first

·         Diligent and detail oriented.

·         Professional demeanor, including being reliable and following-through on commitments

·         Ability to anticipate colleague and client needs

·         Savvy with technology with the ability to learn in-house programs and tools

·         Strong verbal and written communication skills, including strong interpersonal skills

·         Ability to maintain full compliance with State and Federal Securities Laws and Legacy Financial Groups internal policies and procedures

To perform this job an individual must be able to perform each duty and responsibility satisfactorily. The qualifications and requirements listed above are representative of the knowledge, skills, abilities, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation and benefits

·         Competitive hourly-based structure commensurate with experience

·         Firm sponsored medical, dental, disability and life insurance

·         401k Profit Sharing Plan with an employer contribution

·         Paid holidays and personal days

·         Reimbursements for continuing education and other pertinent higher education programs

·         Complimentary investment management and financial planning services

·         Company gatherings and events.

·         Career track available with opportunities for advancement within the firm

This job description does not necessarily list all the duties of the position. You may be asked to perform other duties. You will be evaluated, in part, based upon your performance of the responsibilities listed in this job description. Management has the right to revise this job description at any time. This job description is not a contract for employment, and either you or Legacy Financial Group may terminate employment at any time, for any reason.