Dispatcher

One Hour Heating & Air Conditioning of Canton, MI

Canton, MI

Expired: over a month ago Applications are no longer accepted.

$16 to $23 Hourly
Full-Time

Job Description

Benefits:

401(k)
Bonus based on performance
Competitive salary
Training & development

Join Our Team of HVAC Service Pros Today!
Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES

Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at clients convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
Strictly adheres to the Dispatching for Profits Priority Service Schedule to ensure the right Technician is sent to the right appointment
Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into SuccessWare software system

MINIMUM REQUIREMENTS