Transportation Mobility Trainer - Special Needs Services

MMP’s Mobility Training Department is looking for a full time Transportation Mobility Specialist for our Chicago location. . Transportation Mobility Specialists are responsible for educating participants with various disabilities about public transportation utilizing a variety of training methods including both classroom and in-field settings. This is a field position where frequent travel is required throughout the county. Bilingual in Spanish required..

ESSENTIAL DUTIES, RESPONSIBILITIES AND ABILITIES

• Educate participants with disabilities/seniors to safely utilize public transit resources in a variety of settings.
• Maintain appropriate professional communications with clients, management and RTA staff.
• Maintain appropriate database entries and other documentation of all travel training activities.
• Manage individual schedule as well as schedules of client sessions and events utilizing appropriate scheduling and tracking software solutions and other tools.
• Provide input and feedback through collaborative processes to enhance and improve existing procedures
• Manage individual schedule as well as schedules of client sessions and events utilizing appropriate scheduling and tracking software solutions and other tools.
• Other duties as assigned

ABILITIES:

• Ability to learn, understand and teach the use of transit maps and schedules.
• Ability to work independently and constructively in a field environment with the ability to meet project commitments in a timely manner.
• Excellent problem solving and critical thinking skills, including the ability to support the safety and well-being of participants at all times.
• Ability to utilize MS Outlook, Excel, Word, and other software tools to effectively calendar field assignments and document and record all other work-related activities.Ability to maintain ongoing effective communications with management, staff and other respective parties through effective written and oral communication skills.
• Ability to interact professionally and patiently with participants.
• Strong working knowledge and skills in the use of MS Office Suite tools including Teams, and proficiency in other computer tools such as Google Maps, transit apps, and Zoom

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Social Services, Special Education, Orientation and Mobility Instruction, or a related field, or equivalent work experience required.
• 3 years’ experience working with seniors/individuals with disabilities; preferably in a training capacity.
• Spanish language skills required
• Public Transit Experience required.
• Demonstrated experience in interviewing and providing ongoing assessments and documentation skills for individuals with disabilities/seniors
• Knowledge of/sensitivity to general issues and mobility changes faced by individuals with disabilities/seniors utilizting public transportation systems
• An understanding of the Americans with Disabilities Act (ADA) regulations and other applicable local, state, and federal laws governing the provision of transportation services to individuals with disabilities.

OTHER REQUIREMENTS

• Valid Illinois driver’s license, vehicle insurance, good driving record and reliable transportation
• Certification in Adult CPR and First Aid (training will be provided)
• Positive results from both criminal and work history background checks.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must have the ability to be outdoors during inclement weather. The employee must have the ability to react and provide reasonable assistance to participants in the event of an emergency. The employee is regularly required to sit, stand, walk, and climb stairs. The employee frequently is required The employee is required to utilize computer equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift, carry, and otherwise transport and/or move up to 50 pounds. Specific vision abilities required include close, distance, and peripheral vision and depth perception in use of a computer, in driving, and in navigating public transportation systems.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of the job. The noise level in the work environment is usually moderate. Primary duties are carried out in the field with occasional work in an office environment; the position requires exposure to outside weather conditions.