Teller (Drive Thru), West

About Us: Via Credit Union was founded in 1936 and has grown to serve members in 6 branches within the Field of Membership Counties*.

Mission: People helping people achieve financial success.

Vision: Via Credit Union is committed to member service while maintaining financial stability.

Values:

• Honesty and Integrity
• Service Beyond Expectations
• People First
• Committed to Serve
• Foster Growth & Knowledge
• Excellence
• Have Fun

*Field of membership counties: Blackford, Delaware, Grant, Hamilton, Howard, Huntington, Kosciusko, Madison, Miami, Tipton, Wabash, and Wells

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Overview:

Via Credit Union is seeking a Teller for the West Marion Branch Drive Thru. The Teller reports to the Head Teller and is responsible for greeting members, processing transactions, assessing member's needs, educating and enlightening members on how Via Credit Union can meet their needs. The scheduled work week is Tuesday - Saturday (noon), unless otherwise specified.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

• Process various types of transactions.
• Manage the cash drawer and balance daily.
• Responsible for processing transactions for miscellaneous items sold by ViaCU.
• Assist members with the balancing of their accounts.
• Learn members' names; be prepared to ask for identification when necessary.
• Scrutinize ID's and items presented for deposit or cash in order to determine legitimacy.
• Count bulk coin deposits.
• Assist members in accessing safe deposit boxes.
• Set up term deposits.
• Advise members of overdue accounts or other matters that are in need of attention.
• Process items received through night drop or mail.
• Be alert for messages on the system regarding members and their accounts.
• Scan checks.
• Perform file maintenance as necessary.
• Continually listen to and assess members' needs.
• Educate and enlighten members as to how Via Credit Union can meet their needs.
• Verify/collect information for check orders.
• Responsible for monitoring fraudulent or suspicious behavior.
• Must ensure all transactions are conducted in compliance with the rules and regulations, which govern our business, particularly the Bank Secrecy Act/Anti-Money Laundering.
• Assist peers and other departments as needed.

Position Expectations:

• Demonstrate and consistently model the ViaCU brand based on the mission, vision, and values.
• Demonstrate honesty and integrity and be seen as credible in the workplace.
• Accept responsibility and be accountable for your actions.
• Demonstrate ability to take care of the members' needs while following company procedures.
• Demonstrate and model strong interpersonal skills, maintain a positive and respective attitude.
• The ability to formulate sound decisions using the available information.
• Act as a role model within and outside of the department.
• Adhere to company policies and procedures, maintaining confidentiality, and demonstrating the ability to handle sensitive matters.
• Excellent organizational skills and initiative to improve processes.
• Communicate regularly with department head about issues.
• Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.

Qualifications:

Education: High School Diploma or equivalent

Experience: Prior teller and/or cash handling experience preferred

Computer Skills: Basic computer skills including Word and Excel

Benefits Summary:

• Affordable medical and prescription, dental, and vision (employer co-pay)
• Flexible Spending Account - Dependent Care & Unreimbursed Medical
• Basic Life Insurance (employer paid)
• Voluntary Life & AD&D
• Long Term Disability & Travel AD&D (employer paid)
• Paid Time Off: Vacation, Sick, Personal, 9 paid holidays, and bereavement
• Community Service Day: Employer paid
• Bereavement Pay

Financial & Retirement Planning

• Competitive Pay
• Annual Performance Reviews
• Incentive Pay: Some positions qualify for incentive pay
• 401(k):
  • Safe Harbor Non-Elective (employer paid)
  • Elective Deferral: Employee contribution, minimum of 1%
  • Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation
  • Discretionary Profit Sharing

Physical Demands:

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Occasionally: Stand, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs

Frequently: Walk, Climb, Reach above Shoulder, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs

Constantly: Sit, Reach Outward, Manually Manipulate, Visual Accuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less

Not Applicable: Crawl

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members. The noise level in the work environment is usually moderate.