Unemployment Insurance Specialist

When you choose DataHouse, you become part of an entrepreneurial culture that is passionate about making customers succeed through innovative technologies. As we grow our team and look to expand our customer base, we seek individuals with innovative ideas, deep subject matter expertise, a global perspective, and the kind of grit that allows you and your team to see a project through - a quality that has been a DataHouse trademark from Day One. Our Culture promotes a value-centric, people-focused mindset, that translates to working within the context of your role, but always striving to add value to your clients, your teams, and to your community. Many exciting things are being planned at DataHouse, and we look forward to the part you could play in making it happen. Join us, for the Greater Good.

Overview

We are recruiting for multiple positions at a variety of experience levels to work on-site in Hawaii, supporting State Unemployment Insurance processing.

Entry positions require no specialized experience, mid and senior positions require from 1 to 5 years' experience. We are hiring individual contributors, supervisors, and managers.

Our ideal candidates have directly or indirectly worked for a State (public) Unemployment Insurance System.

We are also interested in strong, motivated candidates with experience in similar roles such as social caseworker, parole probation counselor, student counselor, religious counselor or veterans affairs administrator. Other examples include being an employment interviewer, employment counselor, or vocational counselor.

*The position is located in Honolulu, Hawaii.

*This is a full-time, temporary role for a duration of two years, starting immediately.

*There is potential for outstanding performers to transition into a full-time, permanent position.

Responsibilities

• Manage and process unemployment insurance claims, ensuring accuracy and compliance with state and federal regulations.
• Provide guidance and support to claimants, resolving issues and answering inquiries.
• Conduct detailed case analysis, handling more complex situations with a high level of autonomy.

Requirements:

• Direct experience or a comprehensive understanding of the federal Unemployment Insurance (UI) program is highly recommended.
• Candidates with experience as HR administrators or employment specialists familiar with State Unemployment Tax Act (SUTA) contributions and claimant eligibility verification, a background in employment law, and proficiency in accounting or audit related to employment and taxation are highly recommended.
• Demonstrated analytical skills and the ability to interpret complex regulations.
• Strong communication skills and proficiency in handling sensitive information.
• Excellent communication and interpersonal skills, with a focus on empathy and patience in customer interactions.
• Excellent ability to work collaboratively with distributed cross-functional teams.
• Demonstrate dedication to DataHouse Core Values in making a better place to live for our communities, clients, and employees.