IT Field Services Technician

Simon Eye Associates

Wilmington, DE

Expired: May 05, 2024 Applications are no longer accepted.

Full-Time

Simon Eye and Center for Advanced Eye Care are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.

As an IT Field Services Technician, you will be responsible for providing technical software, hardware, and network problem resolution to all Simon Eye computer users by performing question/problem diagnosis and guiding users through a step-by-step solution. Your success in this position will be driven by your ability to demonstrate in-depth knowledge and understanding of Simon Eye systems and processes.

What You'll Do:

Identify diagnose and resolve problems for users of various types of computers (laptops, desktops, or tablets), including support for software, hardware, network connectivity, internet/intranet access, local and network printers and communicating solutions following Simon Eye guidelines for maintenance and support.
Provide one on one problem resolution, including following up with the end users to ensure that they are satisfied, and the problem is resolved.
Provide installation and support of the wired and wireless communications between the user computer environment and Simon Eye computer systems.
Monitor systems daily and take appropriate action where appropriate.
Maintain accurate records of all support calls using assigned tracking software, including documentation of work done, repairs completed and when each service call was opened and completed.
Escalate problems in a timely manner to appropriate personnel when required.
Coordinate equipment moves involving PC's and network users.
Attend all annual mandatory educational programs as required by position.
Stay current with technological developments in systems administration technology and recommend ways to take advantage of new technology.
Accept on-call assignments as required.

What You'll Need:

Field of study: Associate degree and/or technology certifications preferred. Level of knowledge equivalent to that ordinarily acquired through the completion of associate degree in computer science or related field.
At least 2 years of demonstrated Information Technology experience, preferably in a complex health-care environment.
1 to 2 years' experience in a highly technical network environment utilizing TCP/IP network protocols.
1 to 2 years' experience in PC hardware specifications, set-up and configuration, software installation, memory management, and network security.
Ability to handle multiple tasks; set priorities, meet schedules, and deadlines.
Analytical ability to participate in the development of policies and procedures.
Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
Ability to problem solve and exercise judgment.
Ability to work independently and collaboratively with others.
Ability to prioritize and manage multiple tasks effectively.
Demonstrates integrity and ethical standards in job performance.
Ability to provide guidance, direction, and technical support to staff.
This position requires travel.