Customer Success Operations Analyst

About this role:

You will concentrate on operational activities for our organization, selecting and operating technologies to enable Aras to deliver Subscription Services at scale and improve our subscriber experiences with Aras solutions. You will utilize your combination of IT, industry knowledge, technology experience, and adoption management experience to help Aras teams succeed with these technologies.

Responsibilities:

• Product Ownership
• Data Analytics
• Enterprise Tools & Integration Management
• Operations

Product Ownership – collaborate with business stakeholders to form well-developed user stories organized into a prioritized backlog that aligns with overall business strategy. You will oversee the end-to-end execution of user stories from requirements gathering, supporting the team during development, and delivery of functionality to the business. 

Data Analytics – develop effective metrics and KPIs to measure performance of existing efforts. Monitor results and provide guidance for future efforts.

Enterprise Tools & Integration Management – responsible for managing and optimizing business platforms used to support and enable Aras Subscription Services teams. Partnering with IT and GTM Operations may be required at times to support integrations between Aras business systems and other 3rd party technologies.

Operations – Assist with implementing and administering new Tools and Technologies to improve the performance across the Subscription Services teams.  Develop and maintain documentation to support user adoption of tools, monitor user adoption and provide training to address deficits.

Minimum Qualifications

• BA/BS degree in Computer Science, Information Technology, or comparable field
• Knowledge of scrum, agile methodologies
• Programming, technical background – good knowledge of relational databases with ability to read and write queries using SQL
• Experience designing, building, and deploying reports and dashboards using Power BI, Tableau, or another equivalent business analytics platform

Preferred Qualifications

• Experience with automation tools such as Workato
• Familiarity with using Azure DevOps to manage agile processes
• Experience with front-end programming languages such as HTML, JavaScript, CSS
• Experience in the administration and maintenance of Totango, or another comparable tool such as Gainsight
• Experience in the administration and maintenance of Salesforce

Aras is an Equal Opportunity Employer

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