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Customer Operations Analyst Jobs (NOW HIRING)

Highline Warren

Customer Operations Analyst

Lisle, IL · On-site

Customer Operations Analyst Location: Lisle, IL Department: Customer Operations Reports to: Director, Continuous Improvement & Programs Position Summary: The Customer Operations Analyst supports ...

Highline Warren

Customer Operations Analyst

Lisle, IL · On-site

Customer Operations Analyst Location: Lisle, IL Department: Customer Operations Reports to: Director, Continuous Improvement & Programs Position Summary: The Customer Operations Analyst supports ...

Sellers Hub

Customer Operations Analyst

Los Angeles, CA · On-site

Customer Operations Analyst Our client is a Y Combinator-backed logistics technology company automating complex freight transactions for shippers. Founded in 2018, Series A funded ($15M raised), with ...

Sellers Hub

Customer Operations Analyst

Los Angeles, CA · On-site

Customer Operations Analyst Our client is a Y Combinator-backed logistics technology company automating complex freight transactions for shippers. Founded in 2018, Series A funded ($15M raised), with ...

ZT Systems

Customer Operations Analyst

Secaucus, NJ

About The Role The Customer Operations Analyst I supports day-to-day customer operations by managing orders, monitoring deliveries, and coordinating with internal teams to ensure customer needs are ...

New

ZT Systems

Staff Customer Operations Analyst

Secaucus, NJ · On-site

$87K - $128K/yr

About The Role The Staff Customer Operations Analyst is a key member of the Customer Operations team, which coordinates efforts among all internal groups to ensure we are aligned with our customer ...

Aflac

Sr Customer Operations Analyst

Columbus, GA · On-site

$70K - $90K/yr

Experience supporting Customer Operations, Customer Service, or Contact Center analytics Principal Duties & Responsibilities * Design, develop, and maintain recurring and ad hoc reports, dashboards ...

CDK

Lead Customer Operations Analyst

Stay Curious , Own It, Be Open , Create Possibilities Job Summary The Customer Operations Lead, is ... Utilize strong analytical skills to manage team data, monitor KPIs, and recognize patterns to ...

Aflac

Lead Customer Operations Analyst

Columbus, GA · On-site

$80K - $110K/yr

Experience leading analytics initiatives within Customer Operations, Customer Service, or Contact Center Environments * Advanced certification in analytics, data, or Workforce Management Principal ...

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Customer Operations Analyst information

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$14

$33

$56

How much do customer operations analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a customer operations analyst do?

A Customer Operations Analyst is responsible for analyzing customer data, processes, and trends to improve the efficiency and effectiveness of customer service operations. They often work with large datasets to identify areas for improvement, recommend solutions, and implement process enhancements. Their goal is to ensure customers have a seamless experience while helping the business optimize its operations. Additionally, they may collaborate with other teams, create reports, and monitor key performance metrics related to customer satisfaction and operational performance.

What are the key skills and qualifications needed to thrive as a customer operations analyst?

To thrive as a Customer Operations Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM platforms, data analysis tools like Excel or SQL, and sometimes certifications such as Six Sigma or Lean are typically required. Excellent problem-solving, communication, and customer service skills help you stand out in this role. These skills are vital for streamlining operations, supporting data-driven decisions, and ensuring exceptional customer experiences.

How does a customer operations analyst typically collaborate with other departments to resolve customer issues?

Customer Operations Analysts regularly work cross-functionally with teams such as sales, product management, and technical support to address and resolve customer concerns. They often act as a liaison, gathering customer feedback, analyzing operational data, and coordinating action plans with relevant departments. This collaboration ensures that customer issues are resolved efficiently and that systemic problems are identified and addressed proactively. Building strong relationships with internal stakeholders is crucial for success in this role.

What is the difference between Customer Operations Analyst vs Customer Service Representative?

AspectCustomer Operations AnalystCustomer Service Representative
Required CredentialsBachelor's degree often in business, finance, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing data, improving processesCall centers, retail, or online support channels
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, telecom
Common Search & ComparisonFocuses on data analysis, process improvement, and strategic supportFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Analysts analyze data and optimize processes to improve customer experience, while Customer Service Representatives handle direct customer interactions and resolve issues. Both roles are essential in customer support but serve different functions within organizations.

Is a customer operations analyst entry-level?

A customer operations analyst role can be entry-level or require some experience, depending on the company. Entry-level positions typically require basic skills in data analysis, customer service, and familiarity with tools like Excel or CRM software. More advanced roles may require prior experience or specialized certifications.
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Customer Operations Analyst jobs near you
Infographic showing various Customer Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Customer Operations Analyst

Highline Warren

Naperville, IL • On-site

Full-time

Posted 27 days ago

Highline Warren rating

7.3

Company rating: 7.3 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

64th of 103 rated chemical manufacturers

Job description

Customer Operations Analyst
Location: Lisle, IL
Department: Customer Operations
Reports to: Director, Continuous Improvement & Programs
Position Summary:
The Customer Operations Analyst supports acquisition and customer integration analytics, including customer and ship-to-mapping, pricing readiness, item cross-reference validation, EDI readiness, fulfillment transition analysis, and leadership reporting. this role requires strong analytical skills, collaboration, and the ability to turn complex data into insights that improve service, reduce risk, and support scalable growth.
This position also supports data-driven visibility and process improvement across the customer order lifecycle, from order capture through fulfilment, invoicing, credits, and deductions. This role partners with the IT Data Analytics team to develop and refine the enterprise Order to Cash data model, enabling accurate reporting on order status, customer performance, fulfillment execution, and process exceptions.
Key Responsibilities:
Acquisition & Customer Integration Analytics
  • Support analytics and project coordination for acquisitions, customer transitions, ERP migrations, and shipping-point changes.
  • Analyze legacy customer, item, order, pricing, ship-to, invoice, and EDI data to support integration planning.

Order to Cash Analytics & Process Visibility
  • Analyze data across the Order to Cash process, including order capture, customer setup, pricing, inventory availability, allocation, fulfillment, shipment, invoicing, returns, credits, deductions, and collections.
  • Identify process bottlenecks, order exceptions, service failures, data issues, and root causes impacting customer experience or operational efficiency.
  • Develop reporting that provides visibility to order status by customer, account, ship-to, item, warehouse, carrier, and fulfillment path.
  • Support root cause analysis for recurring O2C issues and recommend corrective actions.
  • Partner with IT Data Analytics team and Master Data to define, develop, validate, and refine the enterprise Order to Cash data model.
  • Validate relationships between systems including ERP, WMS, TMS, EDI platforms, customer portals, and reporting environments.
  • Help define business rules for order status logic, exception categories.

Dashboarding, Reporting, & KPI Development
  • Develop and maintain dashboards and reports for O2C performance, customer integration, order visibility, and operational readiness.
  • Support the implementation of new technologies, reporting tools, and workflow automation capabilities.
  • Develop and maintain dashboards and reports to drive customer operations productivity.

Cross-Functional Business Support
  • Collaborate with Sales, Master Data, Customer Service, Operations, Finance, IT, Data Analytics, Supply Chain, and EDI teams.
  • Support process improvement initiatives that reduce manual work, eliminate rework, and improve customer service.
  • Assist with documenting current-state and future-state O2C processes.

Qualifications:
  • Bachelor's degree in supply chain management, Logistics, Business Analytics, or related field.
  • 4+ years of experience in supply chain, customer operations, logistics, order management, data analytics, or business process analysis.
  • Analytical mindset with proficiency in Excel, SQL, and data visualization tools
  • Familiarity with supply chain systems, transportation systems, warehouse systems, and ERP platforms.
  • Strong analytical, organizational, and communication skills.

Preferred Skills:
  • Experience with Order to Cash, customer service, order management, billing, collections, deductions, or customer master data.
  • Experience supporting acquisitions, integrations, ERP migrations, or customer transitions.
  • Familiarity with EDI order flows, including 850, 855, 856, 810, 812, 864, or related transaction sets.
  • Experience with customer/account hierarchy, bill-to/ship-to structures, vendor numbers, customer item numbers, and pricing setup.
  • Exposure to Lean Six Sigma, continuous improvement, or process mapping methodologies.
  • Exposure to project management methodologies and practices
  • Working knowledge of transportation modes, including LTL, FTL, parcel, intermodal, and customer pickup.
  • Familiarity with Incoterms, freight routing, customs clearance, or import logistics is a plus.
  • Experience with Python, predictive analytics, or machine learning is a plus.

Why Join Us:
  • Competitive compensation and benefits.
  • Opportunities for professional development and career growth.
  • Make a measurable impact on order to cash performance and customer satisfaction.

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