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Customer Operations Analyst Jobs (NOW HIRING)

ULINE

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

Uline

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

Customer Operations

Business Analyst

Louisville, KY · On-site

As a Business Analyst at Spectrum, you will evaluate operations and collaborate with stakeholders ... When you join our team, you'll be keeping our customers connected to what matters most in 41 states ...

Johnson Controls

Operations Analyst

Aurora, CO · On-site

$23.08 - $30/hr

Monitor system and service performance and respond to incidents impacting customers and operations ... Strong analytical and troubleshooting skills. Ideal Candidate Successful candidates will typically ...

Johnson Controls

Operations Analyst

Aurora, CO · On-site

$23.08 - $30/hr

Monitor system and service performance and respond to incidents impacting customers and operations ... Strong analytical and troubleshooting skills. Ideal Candidate Successful candidates will typically ...

Johnson Controls

Operations Analyst

Aurora, CO · On-site

$23.08 - $30/hr

Monitor system and service performance and respond to incidents impacting customers and operations ... Strong analytical and troubleshooting skills. Ideal Candidate Successful candidates will typically ...

IntelliPro Group Inc.

Operations Analyst

Norfolk, VA · On-site

$25 - $29/hr

Gathers and analyzes customer calls and various computer data to determine location and cause of ... operations analyst Preferred Interview Process Overview (High level): • Onsite/In Person ...

Brinks

Operations Analyst

Our customers include financial institutions, retailers, government agencies, mints, jewellers, and ... Operations Analyst We're looking for a detail-oriented and commercially aware Operations Analyst to ...

SprintRay

Operations Analyst

Los Angeles, CA · On-site +1

$75K - $100K/yr

As SprintRay continues to strengthen partnerships with distributors and enterprise customers, this role will provide the operational, analytical, and project management support that enables our ...

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All JobsCustomer Operations Analyst Jobs

Customer Operations Analyst information

See salary details

$14

$33

$56

How much do customer operations analyst jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a Customer Operations Analyst do?

A Customer Operations Analyst is responsible for analyzing customer data, processes, and trends to improve the efficiency and effectiveness of customer service operations. They often work with large datasets to identify areas for improvement, recommend solutions, and implement process enhancements. Their goal is to ensure customers have a seamless experience while helping the business optimize its operations. Additionally, they may collaborate with other teams, create reports, and monitor key performance metrics related to customer satisfaction and operational performance.

What is the difference between Customer Operations Analyst vs Customer Service Representative?

AspectCustomer Operations AnalystCustomer Service Representative
Required CredentialsBachelor's degree often in business, finance, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing data, improving processesCall centers, retail, or online support channels
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, telecom
Common Search & ComparisonFocuses on data analysis, process improvement, and strategic supportFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Analysts analyze data and optimize processes to improve customer experience, while Customer Service Representatives handle direct customer interactions and resolve issues. Both roles are essential in customer support but serve different functions within organizations.

What are the key skills and qualifications needed to thrive as a Customer Operations Analyst, and why are they important?

To thrive as a Customer Operations Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM platforms, data analysis tools like Excel or SQL, and sometimes certifications such as Six Sigma or Lean are typically required. Excellent problem-solving, communication, and customer service skills help you stand out in this role. These skills are vital for streamlining operations, supporting data-driven decisions, and ensuring exceptional customer experiences.

How does a Customer Operations Analyst typically collaborate with other departments to resolve customer issues?

Customer Operations Analysts regularly work cross-functionally with teams such as sales, product management, and technical support to address and resolve customer concerns. They often act as a liaison, gathering customer feedback, analyzing operational data, and coordinating action plans with relevant departments. This collaboration ensures that customer issues are resolved efficiently and that systemic problems are identified and addressed proactively. Building strong relationships with internal stakeholders is crucial for success in this role.
More about Customer Operations Analyst jobs
What cities are hiring for Customer Operations Analyst jobs? Cities with the most Customer Operations Analyst job openings:
What states have the most Customer Operations Analyst jobs? States with the most job openings for Customer Operations Analyst jobs include:
What job categories do people searching Customer Operations Analyst jobs look for? The top searched job categories for Customer Operations Analyst jobs are:
Customer Operations Analyst jobs near you
Infographic showing various Customer Operations Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $70,210 per year, or $33.8 per hour.
Operations Analyst - Customer Service

Operations Analyst - Customer Service

ULINE

Waukegan, IL

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Uline rating

8.1

Company rating: 8.1 out of 10

Uline

Based on 112 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,529 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 80%

    80% say they get enough training

    say they get enough training

Featured by Uline, based on 112 Breakroom Quiz responses from their frontline employees

Job description

Operations Analyst - Customer Service

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you'll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Analyze contact center performance data and deliver insights that inform business strategy.

  • Drive improvements that enhance customer service operations, efficiency and processes.

  • Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.

  • Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

  • Bachelor's degree.

  • 2+ years of experience in data analysis or business intelligence.

  • Advanced Microsoft Excel, SQL and Power BI experience.

  • Excellent communication, analytical and organizational skills.

  • Robotic Process automation (RPA) a plus.

  • Uline does not participate in the H1-B lottery.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Cafe featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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