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Customer Operations Analyst Jobs (NOW HIRING)

IntelliPro Group Inc.

Operations Analyst

Norfolk, VA · On-site

$25 - $29/hr

Gathers and analyzes customer calls and various computer data to determine location and cause of ... operations analyst Preferred Interview Process Overview (High level): • Onsite/In Person ...

NT Concepts

Operations Analyst

Washington, DC · On-site

Innovation, thoughtful planning, comprehensive solution integration, creativity, and outstanding customer relations are our keys to success on every project. Operations Analyst (DC) - VA-540-004-0 29 ...

NT Concepts

Operations Analyst

Washington, DC

Innovation, thoughtful planning, comprehensive solution integration, creativity, and outstanding customer relations are our keys to success on every project. Operations Analyst (DC) - VA-540-004-0 29 ...

asrcfh

Operations Analyst

Tampa, FL · On-site

The Operations Analyst is responsible for assisting the United States Special Operations Command ... Experience supporting high level DoD customers and excellent communication skills. * Fluency in ...

Customer Operations

Data Insights Analyst

Stamford, CT · On-site

Utilize advanced visualization tools to deliver customer-ready reports * Present findings and ... Demonstrated ability to analyze, interpret and present data * Ability to make decisions and solve ...

Customer Operations

DevOps Engineer

Charlotte, NC · Hybrid

$49.75 - $68/hr

... customer interactions and ensure reliable operations. Your expertise will directly elevate system ... Analyze root causes and troubleshoot to resolve production issues * Take ownership of production ...

Customer Operations

Data Insights Analyst

Stamford, CT · On-site +1

Utilize advanced visualization tools to deliver customer-ready reports * Present findings and ... Demonstrated ability to analyze, interpret and present data * Ability to make decisions and solve ...

Ernesta

Operations Analyst

New York, NY

Operations Analyst About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom ... Generate clear recommended actions for each backorder; partner closely with the Customer Experience ...

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All JobsCustomer Operations Analyst Jobs

Customer Operations Analyst information

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$14

$33

$56

How much do customer operations analyst jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a Customer Operations Analyst do?

A Customer Operations Analyst is responsible for analyzing customer data, processes, and trends to improve the efficiency and effectiveness of customer service operations. They often work with large datasets to identify areas for improvement, recommend solutions, and implement process enhancements. Their goal is to ensure customers have a seamless experience while helping the business optimize its operations. Additionally, they may collaborate with other teams, create reports, and monitor key performance metrics related to customer satisfaction and operational performance.

What is the difference between Customer Operations Analyst vs Customer Service Representative?

AspectCustomer Operations AnalystCustomer Service Representative
Required CredentialsBachelor's degree often in business, finance, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing data, improving processesCall centers, retail, or online support channels
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, telecom
Common Search & ComparisonFocuses on data analysis, process improvement, and strategic supportFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Analysts analyze data and optimize processes to improve customer experience, while Customer Service Representatives handle direct customer interactions and resolve issues. Both roles are essential in customer support but serve different functions within organizations.

What are the key skills and qualifications needed to thrive as a Customer Operations Analyst, and why are they important?

To thrive as a Customer Operations Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM platforms, data analysis tools like Excel or SQL, and sometimes certifications such as Six Sigma or Lean are typically required. Excellent problem-solving, communication, and customer service skills help you stand out in this role. These skills are vital for streamlining operations, supporting data-driven decisions, and ensuring exceptional customer experiences.

How does a Customer Operations Analyst typically collaborate with other departments to resolve customer issues?

Customer Operations Analysts regularly work cross-functionally with teams such as sales, product management, and technical support to address and resolve customer concerns. They often act as a liaison, gathering customer feedback, analyzing operational data, and coordinating action plans with relevant departments. This collaboration ensures that customer issues are resolved efficiently and that systemic problems are identified and addressed proactively. Building strong relationships with internal stakeholders is crucial for success in this role.
More about Customer Operations Analyst jobs
What cities are hiring for Customer Operations Analyst jobs? Cities with the most Customer Operations Analyst job openings:
What states have the most Customer Operations Analyst jobs? States with the most job openings for Customer Operations Analyst jobs include:
What job categories do people searching Customer Operations Analyst jobs look for? The top searched job categories for Customer Operations Analyst jobs are:
Customer Operations Analyst jobs near you
Infographic showing various Customer Operations Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Operations Analyst

The Copper River Family of Companies

Imperial Beach, CA

$112K - $153K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

Job description

Coho Consulting Group is seeking an Operations Analyst to support organizational planning, operational analysis, and process improvement initiatives for the SOCOM Information Environment (SIE) at Coronado, CA. The Operations Analyst will assist Government leadership by analyzing organizational metrics, evaluating operational performance, identifying process improvements, and supporting strategic planning efforts that enhance mission effectiveness across the enterprise.

Responsibilities (include but are not limited to):

  • Analyze organizational performance and operational metrics.
  • Support development of strategic plans and operational initiatives.
  • Research industry best practices and recommend process improvements.
  • Prepare reports, presentations, and analytical briefings.
  • Collect and analyze operational data supporting leadership decisions.
  • Monitor organizational performance and identify improvement opportunities.
  • Coordinate with Government stakeholders and technical personnel.
  • Maintain operational documentation and reporting tools.
  • Support resource planning and mission analysis activities.
  • Assist with development of performance metrics and dashboards.
  • Participate in operational planning meetings and working groups.
  • Support continuous process improvement initiatives.

Essential Job Qualifications and Requirements:

  • Security Clearance
    • Active Top-Secret Clearance required
  • Education and Certification:
    • No degree required
    • Experience supporting Department of Defense or Federal Government programs preferred
    • Strong analytical, organizational, and communication skills
    • Proficiency with Microsoft Office Suite
    • Ability to interpret and present operational data
  • Demonstrated Knowledge & Experience:
    • Organizational analysis
    • Strategic planning support
    • Performance metrics and reporting
    • Operational process improvement
    • Data analysis and visualization
    • Executive reporting
    • Cross-functional collaboration
Position Pay Range
$112,000—$153,000 USD

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River's Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Open leave policy and paid holidays
  • Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, regular associates at Copper River.

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.