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Customer Operations Analyst Jobs (NOW HIRING)

Uline

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

Virtru

Operations Analyst

Washington, DC · On-site +1

$110K - $130K/yr

Customer Solutions and Engineering (CSE) is responsible for managing complex customer deployments ... As an Operations Analyst, your responsibilities will include: * Serve as a go-to resource for CSE ...

Mimecast Limited

$124 - $186/hr

Senior Customer Operations Data Analyst - hybrid role based in Lexington, MAAbout Mimecast The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move ...

New

The Tolliver Group

Operations Analyst

Huntsville, AL · On-site

$85 - $120/hr

Operations Analyst Full Time Corporate Office, Huntsville, AL, US Operations Analyst (Aviation ... Customer Always TTGI provides an environment that challenges our employees to grow and prosper by ...

New

Johnson Controls

Operations Analyst

Aurora, CO · On-site

$23.08 - $30/hr

Monitor system and service performance and respond to incidents impacting customers and operations ... Strong analytical and troubleshooting skills. Ideal Candidate Successful candidates will typically ...

Johnson Controls

Operations Analyst

Aurora, CO · On-site

$23.08 - $30/hr

Monitor system and service performance and respond to incidents impacting customers and operations ... Strong analytical and troubleshooting skills. Ideal Candidate Successful candidates will typically ...

IntelliPro Group Inc.

Operations Analyst

Norfolk, VA · On-site

$25 - $29/hr

Operations Analyst Position Type: Contract (12 months, with possibility of extension) Schedule ... Gathers and analyzes customer calls and various computer data to determine location and cause of ...

Glsauto

$55 - $65/hr

Utilize analytics that drive business enhancements to increase customer experience * Gather market ... an Operations Analyst? * Bachelor's degree in Statistics, Mathematics, Economics, Finance ...

New

Customer Operations

Principal DevOps Engineer I

Charlotte, NC · Hybrid

$49.75 - $68/hr

Articulate recommendations for enhancing performance through gap analysis, identifying practical ... When you join our team, you'll be keeping our customers connected to what matters most in 41 states ...

Brinks

Operations Analyst

Our customers include financial institutions, retailers, government agencies, mints, jewellers, and ... Operations Analyst We're looking for a detail-oriented and commercially aware Operations Analyst to ...

PeopleTec, Inc.

Operations Analyst

Huntsville, AL

The Operations Analyst will be a key strategic advisor within the LE Product Office, providing ... Our company's foundation was built on placing our employees and customers first. With an award ...

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Customer Operations Analyst information

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$14

$33

$56

How much do customer operations analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a customer operations analyst do?

A Customer Operations Analyst is responsible for analyzing customer data, processes, and trends to improve the efficiency and effectiveness of customer service operations. They often work with large datasets to identify areas for improvement, recommend solutions, and implement process enhancements. Their goal is to ensure customers have a seamless experience while helping the business optimize its operations. Additionally, they may collaborate with other teams, create reports, and monitor key performance metrics related to customer satisfaction and operational performance.

What are the key skills and qualifications needed to thrive as a customer operations analyst?

To thrive as a Customer Operations Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM platforms, data analysis tools like Excel or SQL, and sometimes certifications such as Six Sigma or Lean are typically required. Excellent problem-solving, communication, and customer service skills help you stand out in this role. These skills are vital for streamlining operations, supporting data-driven decisions, and ensuring exceptional customer experiences.

How does a customer operations analyst typically collaborate with other departments to resolve customer issues?

Customer Operations Analysts regularly work cross-functionally with teams such as sales, product management, and technical support to address and resolve customer concerns. They often act as a liaison, gathering customer feedback, analyzing operational data, and coordinating action plans with relevant departments. This collaboration ensures that customer issues are resolved efficiently and that systemic problems are identified and addressed proactively. Building strong relationships with internal stakeholders is crucial for success in this role.

What is the difference between Customer Operations Analyst vs Customer Service Representative?

AspectCustomer Operations AnalystCustomer Service Representative
Required CredentialsBachelor's degree often in business, finance, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing data, improving processesCall centers, retail, or online support channels
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, telecom
Common Search & ComparisonFocuses on data analysis, process improvement, and strategic supportFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Analysts analyze data and optimize processes to improve customer experience, while Customer Service Representatives handle direct customer interactions and resolve issues. Both roles are essential in customer support but serve different functions within organizations.

Is a customer operations analyst entry-level?

A customer operations analyst role can be entry-level or require some experience, depending on the company. Entry-level positions typically require basic skills in data analysis, customer service, and familiarity with tools like Excel or CRM software. More advanced roles may require prior experience or specialized certifications.
More about Customer Operations Analyst jobs

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Cities with the most Customer Operations Analyst job openings:

What states have the most Customer Operations Analyst jobs?

States with the most job openings for Customer Operations Analyst jobs include:

What job categories do people searching Customer Operations Analyst jobs look for?

The top searched job categories for Customer Operations Analyst jobs are:

Customer Operations Analyst jobs near you
Infographic showing various Customer Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Operations Analyst - Customer Service

ULINE

Kenosha, WI

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 13,172 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

Operations Analyst - Customer Service

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you'll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Analyze contact center performance data and deliver insights that inform business strategy.

  • Drive improvements that enhance customer service operations, efficiency and processes.

  • Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.

  • Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

  • Bachelor's degree.

  • 2+ years of experience in data analysis or business intelligence.

  • Advanced Microsoft Excel, SQL and Power BI experience.

  • Excellent communication, analytical and organizational skills.

  • Robotic Process automation (RPA) a plus.

  • Uline does not participate in the H1-B lottery.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Cafe featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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