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Customer Operations Analyst Jobs in Toronto, ON (NOW HIRING)

Charger Logistics Inc

Operations Analyst

Brampton, ON · On-site

Support Sales, Operations, and Customer Service teams with competitive pricing, in-depth performance analysis, and data-driven insights * Perform costing analysis and develop multi-scenario pricing ...

Ontario 407

Manager, Customer Operations

Woodbridge, ON

CA$90K - CA$125K/yr

Analyze customer feedback, surveys, employee input, operational metrics, and industry trends to identify opportunities for improvement. * Recommend actionable solutions to leadership based on ...

Royal Bank of Canada

Operations Analyst

Toronto, ON · On-site

Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service ... Operational Delivery, Process Improvements Additional Job Details Address: RBC CENTRE, 155 ...

Forma.ai

Manager, Customer Operations

Toronto, ON

CA$115K - CA$140K/yr

If you're passionate about data analytics and want to contribute to sales operations, we'd love to hear from you! What you'll be doing: * Own the day-to-day customer relationship, building strong ...

JobGet

Customer Operations Associate

Toronto, ON · Remote

CA$55K - CA$65K/yr

Customer Operations Associates sit within the Customer Success department and are the operations and analytics powerhouse that ensures our partners are getting the most out of our product. You'll ...

Finastra

Sales Operations Analyst

Mississauga, ON · Hybrid

Finastra is seeking a Sales Operations Analyst to support sales operations, deal approval workflows, CRM coordination, documentation, reporting, and process support for the sales organization. In ...

Otter

Sales Operations Analyst

Toronto, ON · Remote

What You'll Do As a Sales Operations Analyst, you will play a critical role in supporting the ... Analyze competitive trends, customer behavior, and market dynamics to support go-to-market ...

Citylitics

Marketing Operations Analyst

Toronto, ON · Hybrid

Build account, contact, customer, prospect, and user segments for marketing campaigns. * Support ... similar analytical/operational role. * Experience running or supporting email campaigns ...

Citylitics

Marketing Operations Analyst

Toronto, ON · On-site

Build account, contact, customer, prospect, and user segments for marketing campaigns. * Support ... similar analytical/operational role. * Experience running or supporting email campaigns ...

Prophix

Revenue Operations Analyst

Etobicoke, ON · On-site

Analyze customer retention, churn, and expansion trends across ARR, cohorts, segments, and ... Develop and maintain comprehensive documentation of revenue operations processes, guidelines, and ...

Td

TDS Operations Analyst III

Toronto, ON · On-site

CA$69K - CA$98K/yr

Customer * Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function * Identify ...

Priceline

Associate Operations Analyst, Mobility

Toronto, ON · Hybrid

CA$70K - CA$80K/yr

This role focuses on driving operational excellence through data analysis, supplier collaboration ... We keep the customer at the center of all that we do. Our ability to meet their needs relies on the ...

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Customer Operations Analyst information

What does a customer operations analyst do?

A Customer Operations Analyst is responsible for analyzing customer data, processes, and trends to improve the efficiency and effectiveness of customer service operations. They often work with large datasets to identify areas for improvement, recommend solutions, and implement process enhancements. Their goal is to ensure customers have a seamless experience while helping the business optimize its operations. Additionally, they may collaborate with other teams, create reports, and monitor key performance metrics related to customer satisfaction and operational performance.

What is the difference between Customer Operations Analyst vs Customer Service Representative?

AspectCustomer Operations AnalystCustomer Service Representative
Required CredentialsBachelor's degree often in business, finance, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing data, improving processesCall centers, retail, or online support channels
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, telecom
Common Search & ComparisonFocuses on data analysis, process improvement, and strategic supportFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Analysts analyze data and optimize processes to improve customer experience, while Customer Service Representatives handle direct customer interactions and resolve issues. Both roles are essential in customer support but serve different functions within organizations.

Is a customer operations analyst an entry-level job?

A customer operations analyst role can be entry-level or require some experience, depending on the company. Entry-level positions typically require basic skills in data analysis, customer service, and familiarity with tools like Excel or CRM software. More advanced roles may need prior experience or specialized certifications.

What are the key skills and qualifications needed to thrive as a customer operations analyst?

To thrive as a Customer Operations Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM platforms, data analysis tools like Excel or SQL, and sometimes certifications such as Six Sigma or Lean are typically required. Excellent problem-solving, communication, and customer service skills help you stand out in this role. These skills are vital for streamlining operations, supporting data-driven decisions, and ensuring exceptional customer experiences.

How does a customer operations analyst typically collaborate with other departments to resolve customer issues?

Customer Operations Analysts regularly work cross-functionally with teams such as sales, product management, and technical support to address and resolve customer concerns. They often act as a liaison, gathering customer feedback, analyzing operational data, and coordinating action plans with relevant departments. This collaboration ensures that customer issues are resolved efficiently and that systemic problems are identified and addressed proactively. Building strong relationships with internal stakeholders is crucial for success in this role.
What are popular job titles related to Customer Operations Analyst jobs in Toronto, ON? For Customer Operations Analyst jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Customer Operations Analyst jobs in Toronto, ON look for? The top searched job categories for Customer Operations Analyst jobs in Toronto, ON are:
Customer Operations Analyst jobs near you
Infographic showing various Customer Operations Analyst job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Operations Analyst

Charger Logistics Inc

Brampton, ON • On-site

Full-time

Medical

Posted 7 days ago

Job description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are seeking an individual with excellent communication and leadership skills to join the company. Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies.

We are looking for a data-driven Operations Analyst to join our team. The ideal candidate will combine strong analytical skills with industry knowledge to drive continuous improvement in our damage mitigation programs.
Responsibilities:

  • Support Sales, Operations, and Customer Service teams with competitive pricing, in-depth performance analysis, and data-driven insights
  • Perform costing analysis and develop multi-scenario pricing options to support customer negotiations
  • Assist in building and evaluating pricing strategies; analyze volume, profit potential, and market trends
  • Monitor customer performance across volume, revenue, and margin; identify gaps and inconsistencies
  • Respond to pricing inquiries and resolve discrepancies in a timely manner
  • Write SQL queries to extract, transform, and analyze data from internal operational databases
  • Build custom reports and analytics dashboards using Tableau and other BI tools; present findings to leadership
  • Ensure accurate, clean reporting flows directly to leadership and upper management
  • Organize and maintain internal and external databases to support decision-making
  • Generate monthly and quarterly damage analysis reports and performance summaries for senior management
  • Conduct thorough investigations of equipment damage incidents — tractors, trailers, and cargo handling equipment
  • Analyze damage patterns and root causes; prepare detailed reports with photographic documentation and cost assessments
  • Review and process damage claims from initial report through full resolution
  • Coordinate with insurance carriers, repair vendors, and legal teams on complex claims
  • Negotiate settlements and manage vendor relationships for cost-effective repairs
  • Maintain accurate claims databases and tracking systems
  • Identify high-risk routes, facilities, and operational scenarios through trend analysis
  • Develop and maintain SOPs to reduce costs and improve operational efficiency
  • Create and implement driver training programs focused on damage prevention
  • Work with safety teams to establish best practices; conduct cost-benefit analyses for prevention initiatives
  • Present findings and recommendations to cross-functional teams

Requirements

  • Bachelor's degree in Business Analytics, Supply Chain, Statistics, Engineering, or related field.
  • 3+ years of experience in transportation, logistics, or insurance industries is an asset.
  • Strong analytical skills is preferred.
  • Experience with claims management systems and processes.
  • Knowledge of commercial vehicle operations and equipment types.
  • Excellent written and verbal communication skills.
  • Detail-oriented with strong problem-solving abilities.

Preferred Qualifications:

  • Experience in trucking, freight, or transportation industry.
  • Professional certifications in risk management or claims analysis.
  • Familiarity with DOT regulations and commercial vehicle safety standards.
  • Background in fleet management or equipment maintenance.

Benefits

  • Competitive Salary
  • Healthcare Benefit Package
  • Career Growth