Customer Operations Analyst Jobs in Toronto, ON (NOW HIRING)

As the #1 app focused on everyday workers, JobGet is redefining the future of hiring. Founded in 2019, JobGet began as the only mobile-first hiring platform for everyday workers. Since then, we've grown by joining forces with Snagajob, the largest hourly job board in the U.S., followed by Seasoned, the leading platform for restaurant hiring, and the most recent acquisition of RippleMatch, an early-career recruiting platform serving students and emerging talent across the country. Each acquisition has brought JobGet closer to the frontline, making the platform faster, smarter, and more effective.

While most platforms chase volume, JobGet is laying the foundation for a new kind of hiring infrastructure focused on precision, speed, and real outcomes. Our AI-powered engine learns, adapts, and improves continuously. Employers don’t just get candidates, they get hires. Workers don’t just search, they get matched. The result is a more efficient hiring process with less friction and better results.

We serve a diverse range of industries, from food service and customer support to healthcare, logistics, and manufacturing. With access to over 200 million job seekers, our platform leverages cutting-edge AI to match qualified, role-ready candidates, automating key parts of the hiring process for faster decisions and better outcomes. By combining scale with precision, we’re transforming how businesses hire and how people find meaningful work.

Our mission is simple: to help everyday workers thrive by providing accessible, frictionless hiring solutions that deliver real results. Join us as we continue to build the future of work for the millions of people who power our world every day.

Learn more about our culture here.

We’ve designed our values to be more than just buzzwords; they’re things we can do. We hope that our culture reflects our values by our commitment to living them every day. 

Make a difference every day

• Teamwork - We make time to help colleagues across JobGet succeed.
• Excellence - We set ambitious targets, put in extraordinary effort, and persevere until we have accomplished — or exceeded — our goals. 
• Innovation - We’re a team of creative, outside-the-box thinkers who thrive in a continuously evolving environment. To us, innovation is about questioning the status quo and always striving to do things better.

Have Unwavering grit

• Resilience - By remaining resilient and adaptable, we grow stronger as individuals and as an organization. 
• Accountability - We operate with an ownership mentality where everyone feels a sense of responsibility to make us better and always act in the best interest of JobGet.
• Speed - We make decisions fast and execute them even faster. Bias for speed is one of our core strengths and a key advantage over our competitors.

Grow through curiosity & kindness

• Respect - We treat each other with mutual respect, kindness, and celebrate our differences. 
• Learning - We ask questions and seek to understand by being genuinely curious & communicative. 
• Culture - We believe that each of us is responsible for our culture. It requires self-discipline and the drive to contribute to something greater than ourselves.

We are hiring a Customer Operations Analyst to maximize our customers' results on our platform. Customer Operations Analyst sit within the Customer Success department and are the operations and analytics powerhouse that ensures our partners are getting the most out of our product. You’ll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire. Your main focus will be serving our RippleMatch customers. 

Candidate Sourcing & Delivery

• Own Candidate Delivery: Build and manage candidate pipelines for your accounts, making sure each role is set up to attract the right volume and mix of candidates.
• Drive Engagement: Write and send candidate outreach, keeping an eye on performance so every role delivers results.

Data Monitoring & Reporting

• Monitor Product Adoption: Closely monitor data on customer product adoption to ensure partners are getting the most out of our product suite.
• Use Data to Drive Decisions: Comfortably utilize and examine our data to solve customer problems, analyze trends, and inform decision-making across your book of business.

Role Setup & Maintenance

• Become a Platform Expert: Become an expert on the ins and outs of the RippleMatch platform, keeping roles and settings current as customer needs evolve.
• Manage Projects: Manage projects that help push account-specific and Customer Success team objectives forward.

Candidate Communications & Pipeline Management

• Support Customer Success: Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers, and support ad hoc customer requests as they come up.
• Solve Customer Problems: Help solve tricky customer issues with product-focused solutions, and relay feedback to advocate for customer and candidate product improvements.
• Help Students Find Their Dream Jobs: Keep candidate pipelines accurate and moving, ultimately helping students land the roles they're looking for.

• 0-3 years of experience in an analytical, operational, or customer-focused role (internships, academic projects, and relevant coursework count).
• A data-driven problem solver who enjoys digging into information, identifying trends, and using insights to improve outcomes.
• Comfortable working with data and spreadsheets (Excel or Google Sheets); experience with SQL, analytics tools, or data visualization is a plus.
• Strong attention to detail with the ability to manage complex workflows, maintain accurate data, and identify opportunities to improve processes.
• A self-starter who takes ownership of projects, proactively identifies challenges, and follows through on solutions.
• Curious about how technology, data, and recruiting come together to solve real business problems.
• Strong written and verbal communication skills with the ability to collaborate across teams and clearly communicate findings, recommendations, and updates.
• Comfortable working in a fast-paced environment where priorities evolve and processes are continuously improving.
• Excited to become an expert in a SaaS platform and use data to help customers maximize the value they receive.
• Experience with startups, SaaS, recruiting technology, analytics, project management, or operations is a plus.

At JobGet, we're looking for people who see themselves in our Values. If you have made a measurable impact in your career and are known for your grit and curiosity, we encourage you to apply. We look forward to hearing from you.

• Purpose-driven organization 
• Flexible time off
• Remote-first 
• Flexible work hours - our employees are in multiple time zones
• Medical & dental plans
• Parental leave  
• Employee stock options 

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