Customer Operations Analyst Jobs in Toronto, ON (NOW HIRING)

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

With more than 3,500 people in 13 offices around the world, TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge, innovation and experience in the following key areas of finance:

• Investment and Corporate Banking
• Capital Markets
• Interest Rate, Currency and Derivative Products
• Commodities
• International Trade

Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs.

Global Operations Overview
With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who provide ongoing support functions for TD Securities' businesses and their partners. As part of TD Securities, Global Operations professionals can learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within their role, members of Global Operations are supported in their goals of innovation, excellence and commitment to customer service.

Corporate Lending Operations Overview:

As part of TD Securities, Global Operations and Business Services, Corporate Lending Operations is dedicated to providing outstanding service as we support lending and administrative activities for TD Securities Corporate Clients. You will have the opportunity to learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within your role, we are a diverse and dynamic group of people delivering continued business success through leadership, collaboration, innovation and visionary thinking. Within our core values, we foster a culture of diversity, inclusion and community support/giving.

So, if you are passionate, collaborative, innovative, enjoy visionary thinking and are ambitious, joining our team would be an ideal opportunity for you.

The Corporate Lending Operations team is comprised of over 70 experienced individuals across multiple groups who are dedicated to the following:

• Bi-lat Loan Administration: provides administrative, transactional and support functions for Bi-lateral and Participant deals.
• TDBNA Loan Administration: provides administrative, transactional and support functions for Bi-lateral and Participant deals for TDBNA clients in US.
• Agency Administration: provides administrative, transactional and support functions for TD Agented deals
• Loan Sales & Trading provides support in the settlement of loan trades.
• Business Support Team providing support on operational & financial controls, compliance oversight, Internal/ External audit, system operations support; consisting of CAIRO Administration involved in processing and distribution of authorized corporate credits housed in the CAIRO credit origination system and the approval databaseLoan Administration and Loan Documents Team responsible for managing

Job Accountabilities

• Responsible to achieve operational objectives related Loan Documents management and accounting investigation within the team, maintain effective day-to-day operations and deliver quality service
• Working knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for Corporate Credit lending products and as applicable across line of business

• Act as first point of escalation for investigate processes/exceptions arising from processes beyond first level operations service delivery. Apply knowledge of systems, processes and regulations in resolving escalated customer issues and ensure communication with key stakeholders
• Actively seeks opportunities to increase efficiencies, reduce errors, or minimize risk and develops alternatives, recommendations, and/or implements solutions.
• Continuously review and/or update processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommend, implement, and monitor the achievement of process enhancements
• Responsible to review and reconcile monthly or other periodic reporting as required by business group
• Lead and provide guidance to other team members to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues
• Provide accurate, timely and efficient administration of team level workflows and ensure.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area.

Job Requirements

• 5+ Years of Corporate/Commercial Lending Operations Experience preferably with a Financial Institution is required for this role.
• Very good knowledge of the Windows environment and of the MS Office suite, as well as proficiency in Advanced Excel (pivot tables and database management functions, VBA, power pivots, array functions and others)
• Knowledge of Alteryx, Tableau, Power apps and Ui path is an asset.
• Bachelor's Degree in finance, International Business, or other related Discipline.
• Highly motivated professional, possessing strong analytical thinking, problem solving skills, and attention to details with the ability to work independently with minimal supervision.
• Excellent listening, conflict resolution and mediation skills required.
• Collaborative and relational work style with proven success in a team environment.
• Have a Clear, professional, and informative communication style (oral and written) in English

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):