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Customer Operations Analyst Jobs in Toronto, ON (NOW HIRING)

Nasdaq

Sr Analyst, Platform Operations

Toronto, ON · Hybrid

CA$75K - CA$103K/yr

As a Sr. Analyst, Platform Operations reporting to Senior Director, Platform Operations, you'll ... customers. * Design, plan, and deploy changes to existing systems, driving operational excellence ...

Td

IT Operations Analyst II - Batch Operations

Toronto, ON · On-site

CA$52K - CA$74K/yr

Batch Operations TD Batch Operations is a 7/24/365 Service Availability (Multi-Site Coverage ... Resolution of customer / client requests Change Management * Provide effective change management ...

SearchLabs

Customer Experience Analyst

Markham, ON · On-site

CA$80K - CA$95K/yr

Key Responsibilities Evaluate customer, operational, and digital data to uncover trends, pain ... Convert analytical findings into clear recommendations, business requirements, and prioritized ...

Forma.ai

Implementation Analyst

Toronto, ON · On-site

CA$55K - CA$70K/yr

The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client's sales ...

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

Teleperformance is a leading provider of customer experience management, offering premier ... Demonstrated ability to analyze performance metrics and drive process improvements. * Strong ...

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

Teleperformance is a leading provider of customer experience management, offering premier ... Demonstrated ability to analyze performance metrics and drive process improvements. * Strong ...

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Customer Operations Analyst information

What does a customer operations analyst do?

A Customer Operations Analyst is responsible for analyzing customer data, processes, and trends to improve the efficiency and effectiveness of customer service operations. They often work with large datasets to identify areas for improvement, recommend solutions, and implement process enhancements. Their goal is to ensure customers have a seamless experience while helping the business optimize its operations. Additionally, they may collaborate with other teams, create reports, and monitor key performance metrics related to customer satisfaction and operational performance.

What are the key skills and qualifications needed to thrive as a customer operations analyst?

To thrive as a Customer Operations Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM platforms, data analysis tools like Excel or SQL, and sometimes certifications such as Six Sigma or Lean are typically required. Excellent problem-solving, communication, and customer service skills help you stand out in this role. These skills are vital for streamlining operations, supporting data-driven decisions, and ensuring exceptional customer experiences.

How does a customer operations analyst typically collaborate with other departments to resolve customer issues?

Customer Operations Analysts regularly work cross-functionally with teams such as sales, product management, and technical support to address and resolve customer concerns. They often act as a liaison, gathering customer feedback, analyzing operational data, and coordinating action plans with relevant departments. This collaboration ensures that customer issues are resolved efficiently and that systemic problems are identified and addressed proactively. Building strong relationships with internal stakeholders is crucial for success in this role.

What is the difference between Customer Operations Analyst vs Customer Service Representative?

AspectCustomer Operations AnalystCustomer Service Representative
Required CredentialsBachelor's degree often in business, finance, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing data, improving processesCall centers, retail, or online support channels
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, telecom
Common Search & ComparisonFocuses on data analysis, process improvement, and strategic supportFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Analysts analyze data and optimize processes to improve customer experience, while Customer Service Representatives handle direct customer interactions and resolve issues. Both roles are essential in customer support but serve different functions within organizations.

Is a customer operations analyst entry-level?

A customer operations analyst role can be entry-level or require some experience, depending on the company. Entry-level positions typically require basic skills in data analysis, customer service, and familiarity with tools like Excel or CRM software. More advanced roles may require prior experience or specialized certifications.

What are popular job titles related to Customer Operations Analyst jobs in Toronto, ON?

For Customer Operations Analyst jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Customer Operations Analyst jobs in Toronto, ON look for?

The top searched job categories for Customer Operations Analyst jobs in Toronto, ON are:

Customer Operations Analyst jobs near you
Infographic showing various Customer Operations Analyst job openings in Toronto, ON as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Scheduling and Operations Analyst (Permanent Full Time)

Sienna Senior Living

Markham, ON • On-site

CA$43K - CA$53K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 4 days ago

Job description

At Sienna, we empower our team members across Ontario, British Columbia, Saskatchewan and Alberta to help our residents live the life they desire and deserve.  Our purpose is simple: to cultivate happiness in daily life! 

What Sienna Offers: We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work.  We offer a number of programs and benefits that support team members’ financial, personal and professional needs:  

  • A competitive compensation and vacation package
  • Employer Paid Health & Dental Benefits
  • RRSP with Company Match
  • Share Ownership and Reward Program (SOAR)
  • Employee Share Purchase Plan with Company Match
  • Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
  • A welcoming culture that values diversity and differing perspectives, experiences and beliefs


At Sienna, we thrive on creating community through collaboration, teamwork, and acting positively. The role works out of our corporate head office in Markham, ON five days a week.

What You’ll Be Doing:   As a Scheduling & Operations Analyst your typical day will impact in the following ways: 

  • Lead and coordinate all components of scheduling, call-outs, payroll submissions, recruiting, onboarding, process hire and Core functions within the designated systems.
  • Ensure that team member schedules are accurate by completing master schedules, maintaining daily adjustments, exceptions, coding, availability to ensure proper staffing levels are maintained and accurate pay for team members.
  • Responsible for taking all absences calls and daily communication with the department manager for after-hours absences and update the time sheet accordingly.
  • Monitor the time clocks punches for late, early, missed punches etc. and makes adjust
  • Performing other duties as assigned.

Who you are:

  • Bachelor’s degree and/or Diploma or Certificate or relevant experience.
  • Must have a minimum of 1-3 years scheduling, time & attendance and pay administration.
  • Experience with understanding collective agreements.
  • Proficiency with MS Office, Outlook, Word and Excel.
  • Must demonstrate experience in working as part of an interdisciplinary team.
  • Exceptional problem solving, analytical and critical thinking skills.
  • Excellent interpersonal and customer focused skills.
  • Demonstrated organizational and time management skills and ability to prioritize tasks in a complex, fast paced environment.
  • Demonstrated attention to detail in day-to-day work with a focus on quality of work, accuracy and service.
  • Experience working with different levels of management and operations.
  • Effective verbal and written English communication skills.

What you need to know:

  • Any offer of employment will be conditional upon a criminal background and references check.
  • We will review applications as they are received. Only those candidates selected for an interview will be contacted.
  • Sienna Senior Living may utilize Artificial Intelligence to screen or assess applicants for this position.
  • Salary Range: $43,055 - $53,819 **Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity**
  • This posting is for a new position.


Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace.  In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

 

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