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Customer Operations Analyst Jobs in Boston, MA (NOW HIRING)

Spindrift

Customer Operations Manager

Newton, MA

$147K/yr

Analyze operational trends, recurring issues, and performance metrics to identify capability gaps and recommend actions before customer service is impacted. Process Improvement & Operational ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

Analyze operational trends, recurring issues, and performance metrics to identify capability gaps and recommend actions before customer service is impacted. Process Improvement & Operational ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

Analyze operational trends, recurring issues, and performance metrics to identify capability gaps and recommend actions before customer service is impacted. Process Improvement & Operational ...

Robert Half

Customer Operations Specialist

Newton, MA · On-site

$55K - $65K/yr

*CUSTOMER OPERATIONS - Our client is seeking a team-oriented individual to join their in-house ... analysis, and cross-functional collaboration. The ideal candidate will be able to excel in a non ...

New

Vestmark, Inc.

Operations Analyst

Wakefield, MA · Hybrid

Vestmark's Outsourced Services (VOS) team is looking for an Operations Analyst to support our ... Excellent customer service skills and strong communicator * Collaborative interpersonal skills and ...

Vestmark, Inc.

Operations Analyst

Wakefield, MA · On-site +1

$70K - $85K/yr

As an Analyst you will be responsible for supporting various managed account business operations ... Excellent customer service skills and strong communicator * Collaborative interpersonal skills and ...

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

Demonstrated problem-solving and analytical skills with the ability to make sound operational ... Customer-focused mindset balanced with operational decision-making. * Able to navigate ambiguity ...

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

Demonstrated problem-solving and analytical skills with the ability to make sound operational ... Customer-focused mindset balanced with operational decision-making. * Able to navigate ambiguity ...

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

Demonstrated problem-solving and analytical skills with the ability to make sound operational ... Customer-focused mindset balanced with operational decision-making. * Able to navigate ambiguity ...

Spindrift

Customer Operations Coordinator

Newton, MA

$55K - $60K/yr

Demonstrated problem-solving and analytical skills with the ability to make sound operational ... Customer-focused mindset balanced with operational decision-making. * Able to navigate ambiguity ...

FocusKPI

Marketing Operations Analyst

Cambridge, MA · On-site

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

Adecco

Sales Operations Analyst

Waltham, MA

$33/hr

Adecco is currently assisting a local Customer in their search for an Sales Operations Analyst position in Waltham, MA! This is a great opportunity to further your existing skills for our Sales ...

FocusKPI

Marketing Operations Analyst

Brockton, MA · On-site

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

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All JobsCustomer Operations Analyst JobsCustomer Operations Analyst Jobs in Boston, MA

Customer Operations Analyst information

See Boston, MA salary details

$15

$36

$61

How much do customer operations analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer operations analyst in Boston, MA is $36.67, according to ZipRecruiter salary data. Most workers in this role earn between $26.11 and $43.89 per hour, depending on experience, location, and employer.

What does a customer operations analyst do?

A Customer Operations Analyst is responsible for analyzing customer data, processes, and trends to improve the efficiency and effectiveness of customer service operations. They often work with large datasets to identify areas for improvement, recommend solutions, and implement process enhancements. Their goal is to ensure customers have a seamless experience while helping the business optimize its operations. Additionally, they may collaborate with other teams, create reports, and monitor key performance metrics related to customer satisfaction and operational performance.

What are the key skills and qualifications needed to thrive as a customer operations analyst?

To thrive as a Customer Operations Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM platforms, data analysis tools like Excel or SQL, and sometimes certifications such as Six Sigma or Lean are typically required. Excellent problem-solving, communication, and customer service skills help you stand out in this role. These skills are vital for streamlining operations, supporting data-driven decisions, and ensuring exceptional customer experiences.

How does a customer operations analyst typically collaborate with other departments to resolve customer issues?

Customer Operations Analysts regularly work cross-functionally with teams such as sales, product management, and technical support to address and resolve customer concerns. They often act as a liaison, gathering customer feedback, analyzing operational data, and coordinating action plans with relevant departments. This collaboration ensures that customer issues are resolved efficiently and that systemic problems are identified and addressed proactively. Building strong relationships with internal stakeholders is crucial for success in this role.

What is the difference between Customer Operations Analyst vs Customer Service Representative?

AspectCustomer Operations AnalystCustomer Service Representative
Required CredentialsBachelor's degree often in business, finance, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing data, improving processesCall centers, retail, or online support channels
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, telecom
Common Search & ComparisonFocuses on data analysis, process improvement, and strategic supportFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Analysts analyze data and optimize processes to improve customer experience, while Customer Service Representatives handle direct customer interactions and resolve issues. Both roles are essential in customer support but serve different functions within organizations.

Is a customer operations analyst entry-level?

A customer operations analyst role can be entry-level or require some experience, depending on the company. Entry-level positions typically require basic skills in data analysis, customer service, and familiarity with tools like Excel or CRM software. More advanced roles may require prior experience or specialized certifications.

What are popular job titles related to Customer Operations Analyst jobs in Boston, MA?

For Customer Operations Analyst jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Analyst jobs in Boston, MA look for?

The top searched job categories for Customer Operations Analyst jobs in Boston, MA are:

Customer Operations Analyst jobs near you
Infographic showing various Customer Operations Analyst job openings in Boston, MA as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $76,276 per year, or $36.7 per hour.

Customer Operations Analyst

Flexcompute Inc.

Watertown, MA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

Flexcompute is a cutting-edge technology startup that specializes in ultra-fast simulation technology. Our products are utilized by companies in designing and optimizing technology products, with applications ranging from designing airplanes and cars to wind turbines and quantum computing chips. Our customer base includes both household names and startups in emerging industries. Our company was founded by world-renowned leaders in simulation technology from Stanford University and MIT. Backed by top VC firms, we are poised to disrupt the billion-dollar engineering simulation industry with our fast-growing trajectory.
About the role
The Customer Operations Specialist owns provisioning and onboarding: getting every new customer access to the right products, seats, and entitlements quickly and correctly, and making sure they reach first value fast with no gaps. You are the operational bridge between Sales, our Application Engineers, and the customer, and the person who keeps access clean and accurate across the entire customer base.
This is a high-ownership role with real room to grow. You will help build and maintain processes where little exists today.
Preferred: US Citizen/Greencard holder (for ITAR Accounts)
What you'll do
  • Own provisioning. Create, modify, and deprovision access across products, including seats, licenses, and credit entitlements, quickly and accurately.
  • Own onboarding. Run the handoff from Sales to Operations to Application Engineers so every new customer has an owner, a checklist, and a clear path to first value.
  • Keep access clean. Maintain accurate account records, entitlements, and contacts, and run regular audits so access always matches what each customer is entitled to.
  • Partner across the business. Work closely with Sales, Application Engineers, and the Deal Desk so customers move smoothly from close to provisioning to billing.
  • Be the frontline for access. First responder for access and entitlement requests, resolving what you can and escalating technical questions to the Application Engineers and Infrastructure team.
  • Surface signals. Flag at-risk and expansion-ready accounts to Sales and Customer Success from usage and onboarding data.
  • Improve the machine. Find the manual and error-prone steps in provisioning and onboarding and systematically remove them.
  • Stay close to customers. Spend regular face time with customers through check-ins and account reviews to confirm they are getting value and that renewals stay on track, surfacing risks early to Account owners.

Tools you'll work with
Day to day you'll work primarily in HubSpot (account records, onboarding stages, contacts), our product provisioning and admin consoles, and Excel / Google Sheets for tracking and audits. Comfort learning internal tools quickly and keeping data clean across systems is essential.
How success is measured: KPIs
The metrics you'll own and report on:
  • Time-to-provision: time from signed deal to access granted.
  • Time-to-first-value: time from provisioning to the customer's first meaningful use.
  • Provisioning accuracy: share of provisioning actions completed with no errors or rework.
  • Onboarding completion: share of new customers completing onboarding within the agreed window.
  • Access-request resolution: share of access and entitlement requests resolved within SLA.
  • Entitlement accuracy: share of accounts whose access exactly matches entitlements at audit.
  • Handoff quality: share of deals that move from close to live with no dropped steps.
  • Renewal readiness: share of accounts with a recent customer touchpoint and no unaddressed risks ahead of renewal.

Requirements
  • 1 to 3 years in a customer-facing, operations, or coordination role (customer success, support, onboarding, sales operations, or similar).
  • Strong organization and attention to detail; you rarely let things slip.
  • Comfortable in Excel or Google Sheets, and quick to pick up new software tools.
  • Clear, professional communication with both customers and internal teams.
  • A self-starter who takes ownership and follows through without being chased.
  • Comfortable juggling many small tasks and deadlines at once.
Nice to haves
  • Experience with HubSpot or another CRM.
  • Exposure to SaaS onboarding, provisioning, or customer success operations.
  • Familiarity with AI tools for organizing work and automating repetitive tasks.
  • Interest in, or exposure to, technical, engineering, or scientific products.
  • Experience documenting or improving a process.

Benefits
  • Competitive compensation with equity of a fast-growing startup.
  • Medical, dental, and vision health insurance.
  • 401(k) Contribution.
  • Gym allowance.
  • Friendly, thoughtful, and intelligent coworkers.

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