Customer Operations Analyst Jobs in Boston, MA (NOW HIRING)

As an Operations Analyst at Global, you will play a critical role in managing our fuel supply chain and pricing strategies across both branded and unbranded segments. This position requires a blend of analytical prowess, supply chain management, and exceptional communication skills to ensure the efficient and cost-effective delivery of fuel, management of pricing strategies, and support our sales teams. You will be instrumental in optimizing our supply chain processes, handling pricing and delivery issues, and maintaining strong relationships with haulers and suppliers.

At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us.

The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.

Your Role, Your Impact

• Supply Chain Management: Oversee branded and unbranded fuel allocation needs, ensuring haulers deliver fuel correctly and efficiently across a specific geographic region.
• Pricing Strategy Assistance: Assist in importing supplier pricing and sending customer pricing based on contracts, ensuring alignment with market movements and company margins during daily evening pricing process.
• Invoicing and Charges Management: Handle accessorial charges on freight invoices and assist accounting with pricing and delivery issue resolutions.
• Operational Support: Authorize haulers at new terminals and manage after-hours operational issues, providing timely and effective solutions.
• Supplier and Hauler Relations: Maintain and enhance relationships with suppliers and haulers, negotiating terms and resolving lifting/delivery issues with best practices.
• Data Analysis and Reporting: Build and maintain reporting consistent with the group's KPI's for success.
• Sales Support: Support sales efforts by providing potential customers with pricing through Axxis and assisting with sales queries.
• System Maintenance: Ensure consistency and accuracy between different inventory and pricing systems, updating them as necessary to reflect current pricing and supply conditions.

Qualifications

• Analytical Skills: Strong analytical and problem-solving abilities, with experience in data analysis and report generation.
• Technical Proficiency: Proficient in using supply chain and pricing software including PDI, Axxis, Excel, Tableau other data analysis tools.
• Communication: Excellent communication and negotiation skills, capable of working effectively with internal teams, external partners, and customers.
• Adaptability: Ability to handle after-hours issues and provide timely resolutions, demonstrating flexibility and resilience.
• Detail-Oriented: Meticulous attention to detail with the ability to manage multiple tasks and projects simultaneously.
• Bachelor's Degree Bachelor's degree in Business, Finance, Supply Chain Management, or related field.

Pay Range $73,600.00 - $110,400.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

Competitive Pay - We offer competitive salaries and opportunities for growth within.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead - We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
Professional Development - We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
These commitments are offered to employees in permanent roles, as part of our support for long-term growth and success

What to Expect From the Hiring Process

We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.