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Customer Operations Analyst Jobs in Boston, MA (NOW HIRING)

FocusKPI

Marketing Operations Analyst

Brockton, MA · On-site

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Lowell, MA · On-site

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Babson Park, MA · On-site

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Lowell, MA · On-site

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Cambridge, MA · On-site

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Babson Park, MA · On-site

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

Flexcompute Inc.

Sales Operations Analyst

Watertown, MA · On-site

Our customer base includes both household names and startups in emerging industries. Our company ... About the role The Sales Operations Analyst owns the post-sale financial engine: everything that ...

Flexcompute Inc.

Sales Operations Analyst

Watertown, MA · On-site

Our customer base includes both household names and startups in emerging industries. Our company ... About the role The Sales Operations Analyst owns the post-sale financial engine: everything that ...

Flexcompute Inc.

Sales Operations Analyst

Watertown, MA · On-site

Our customer base includes both household names and startups in emerging industries. Our company ... About the role The Sales Operations Analyst owns the post-sale financial engine: everything that ...

Kelly Services

Sales Operations Analyst

Waltham, MA · Remote

$43/hr

Strong understanding of customer and business needs and a passion for improving and simplifying ... Apply to be a Sales Operations Analyst today! #P3 #CB As part of our promise to talent, Kelly ...

HealthEdge

Commercial Operations Analyst

Boston, MA · On-site

$76 - $80/hr

As a Commercial Operations Analyst, you will partner closely with our sales team to support their ... Support the administration of the CRM system (Salesforce) for your assigned product line. Help ...

New

PROVATOHR INC

Jr Business Operations Analyst

Norwood, MA · On-site

$55 - $75/hr

JR Business Operations Analyst Jr Business Operations Analyst The Business Operations Analyst ... customer requests. * Research, implement, and communicate DoD and DCSA policies and procedures ...

New

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Showing results 21-40

All JobsCustomer Operations Analyst JobsCustomer Operations Analyst Jobs in Boston, MA

Customer Operations Analyst information

See Boston, MA salary details

$15

$36

$61

How much do customer operations analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer operations analyst in Boston, MA is $36.67, according to ZipRecruiter salary data. Most workers in this role earn between $26.11 and $43.89 per hour, depending on experience, location, and employer.

What does a customer operations analyst do?

A Customer Operations Analyst is responsible for analyzing customer data, processes, and trends to improve the efficiency and effectiveness of customer service operations. They often work with large datasets to identify areas for improvement, recommend solutions, and implement process enhancements. Their goal is to ensure customers have a seamless experience while helping the business optimize its operations. Additionally, they may collaborate with other teams, create reports, and monitor key performance metrics related to customer satisfaction and operational performance.

What are the key skills and qualifications needed to thrive as a customer operations analyst?

To thrive as a Customer Operations Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM platforms, data analysis tools like Excel or SQL, and sometimes certifications such as Six Sigma or Lean are typically required. Excellent problem-solving, communication, and customer service skills help you stand out in this role. These skills are vital for streamlining operations, supporting data-driven decisions, and ensuring exceptional customer experiences.

How does a customer operations analyst typically collaborate with other departments to resolve customer issues?

Customer Operations Analysts regularly work cross-functionally with teams such as sales, product management, and technical support to address and resolve customer concerns. They often act as a liaison, gathering customer feedback, analyzing operational data, and coordinating action plans with relevant departments. This collaboration ensures that customer issues are resolved efficiently and that systemic problems are identified and addressed proactively. Building strong relationships with internal stakeholders is crucial for success in this role.

What is the difference between Customer Operations Analyst vs Customer Service Representative?

AspectCustomer Operations AnalystCustomer Service Representative
Required CredentialsBachelor's degree often in business, finance, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing data, improving processesCall centers, retail, or online support channels
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, telecom
Common Search & ComparisonFocuses on data analysis, process improvement, and strategic supportFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Analysts analyze data and optimize processes to improve customer experience, while Customer Service Representatives handle direct customer interactions and resolve issues. Both roles are essential in customer support but serve different functions within organizations.

Is a customer operations analyst entry-level?

A customer operations analyst role can be entry-level or require some experience, depending on the company. Entry-level positions typically require basic skills in data analysis, customer service, and familiarity with tools like Excel or CRM software. More advanced roles may require prior experience or specialized certifications.

What are popular job titles related to Customer Operations Analyst jobs in Boston, MA?

For Customer Operations Analyst jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Operations Analyst jobs in Boston, MA look for?

The top searched job categories for Customer Operations Analyst jobs in Boston, MA are:

Customer Operations Analyst jobs near you
Infographic showing various Customer Operations Analyst job openings in Boston, MA as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $76,276 per year, or $36.7 per hour.

Marketing Operations Analyst

FocusKPI

Brockton, MA • On-site

Full-time

Re-posted 14 days ago

Job description

FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS company.

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you’ll help share the client's marketing data strategy. This includes driving data governance and consistency across systems, enabling effective audience targeting for strategic marketing initiatives, and ensuring compliance with privacy regulations such as GDPR and CCPA. This is a hands-on technical role, ideal for someone who thrives in ambiguity, works autonomously with large data sets, and brings structure to complex problems. The role involves writing complex SQL to access data in our warehouse, while also building and activating audiences through our customer data platform (CDP). The ideal candidate is innately curious and passionate about identifying novel approaches to derive value from disparate data sets and highly motivated to improve your skillset around the modern data stack.

Responsibilities:

  • Audience Targeting: Develop and implement audience segmentation strategies using advanced SQL queries and data manipulation to support targeted campaigns.
  • Data Governance and Management: Gain a comprehensive understanding of our data quality and flow processes, while identifying and developing solutions to enhance data usability and accessibility.
  • Compliance Oversight: Ensure all marketing data practices adhere to privacy regulations, including GDPR and CCPA.
  • Data Integration: Collaborate with cross-functional teams such as IT and engineering to integrate data from various sources into the customer data platform (CDP) for comprehensive analysis.
  • Analytics and Reporting: Design and execute data analyses to derive actionable insights, providing stakeholders with regular reports on marketing performance and audience behaviour.
  • Collaboration and Communication: Collaborate cross-functionally with marketing stakeholders to gather evolving requirements, design effective solutions, and clearly communicate nuances of the deliverable to ensure alignment and actionable outcomes.

Requirements:

  • Bachelor’s degree in Data Science, Computer Science, or a related field
  • Minimum of 3-5 years of experience in data management, analytics, or similar, preferably within a marketing environment
  • Proficiency in SQL for data manipulation and analysis. Comfortable with Python.
  • Experience working within data platforms like Databricks/Snowflake, and analytics modeling platforms such as Tableau
  • Strong analytical and problem-solving skills with the ability to interpret complex data sets and generate actionable insights.
  • Exceptional attention to detail and a commitment to maintaining high data quality standards.
  • Demonstrates innate curiosity, comfort with ambiguity, and a proactive approach to identifying opportunities for improvement and innovation in data processes

No C2C resumes are considered

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About FocusKPI

Sourced by ZipRecruiter

Industry

Computing infrastructure providers, data processing, web hosting

Company size

51 - 200 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2010

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