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Customer Operations Analyst Jobs in Boston, MA (NOW HIRING)

Zus Health

Interoperability Operations Analyst

Boston, MA · On-site

$80K - $130K/yr

Every customer on the Zus network should have access to the most comprehensive clinical data possible and should understand exactly what they have. As Interoperability Operations Analyst, you'll ...

Zus Health

Interoperability Operations Analyst

Boston, MA · On-site

$80K - $130K/yr

Every customer on the Zus network should have access to the most comprehensive clinical data possible and should understand exactly what they have. As Interoperability Operations Analyst, you'll ...

Zus Health

Interoperability Operations Analyst

Boston, MA · On-site

$80K - $130K/yr

Every customer on the Zus network should have access to the most comprehensive clinical data possible and should understand exactly what they have. As Interoperability Operations Analyst, you'll ...

Lancesoft

Sales Operations Analyst

Waltham, MA · On-site

$43/hr

... customer confidence and drive efficiency. How will you get here? Education / Experience • ... analytics/operations, commercial business/portfolio management, or a related field. Knowledge ...

Jj

Senior Operations Analyst

Bridgewater, MA · On-site

... for a Senior Operations Analyst within the Orthopaedics Supply Chain Deliver Team. The Senior ... Collaborate with Commercial, Planning, and Deliver groups to identify and support Customer ...

Real Soft, Inc.

Equity Operations Analyst

Boston, MA · On-site

$85 - $105/hr

The Equity Operations Analyst will support the accurate and timely administration of global equity ... detail • Strong customer service skills • Strong written and oral communication skills ...

Imprivata

Principal Sales Operations Analyst

Waltham, MA · On-site

$16K - $174K/mo

We are seeking a Principal Sales Operations Analyst to join our team. This is a hybrid opportunity ... Solid data-analytical skills, with experience in CRM platforms (Salesforce) and revenue ...

Imprivata

Principal Sales Operations Analyst

Waltham, MA · On-site

$16K - $174K/mo

We are seeking a Principal Sales Operations Analyst to join our team. This is a hybrid opportunity ... Solid data-analytical skills, with experience in CRM platforms (Salesforce) and revenue ...

Liberty Mutual

Investment Operations Analyst

Boston, MA · On-site

$75K - $121K/yr

... seeking an Analyst to join its Investment Operations Shared Services Team supporting the ... business, our customers, and the communities we serve. We value your hard work, integrity and ...

Liberty Mutual

Investment Operations Analyst

Boston, MA

$75K - $121K/yr

Liberty Mutual Investments (LMI) is seeking an Analyst to join its Investment Operations Shared ... business, our customers, and the communities we serve. We value your hard work, integrity and ...

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All JobsCustomer Operations Analyst JobsCustomer Operations Analyst Jobs in Boston, MA

Customer Operations Analyst information

See Boston, MA salary details

$15

$36

$61

How much do customer operations analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer operations analyst in Boston, MA is $36.67, according to ZipRecruiter salary data. Most workers in this role earn between $26.11 and $43.89 per hour, depending on experience, location, and employer.

What does a customer operations analyst do?

A Customer Operations Analyst is responsible for analyzing customer data, processes, and trends to improve the efficiency and effectiveness of customer service operations. They often work with large datasets to identify areas for improvement, recommend solutions, and implement process enhancements. Their goal is to ensure customers have a seamless experience while helping the business optimize its operations. Additionally, they may collaborate with other teams, create reports, and monitor key performance metrics related to customer satisfaction and operational performance.

What is the difference between Customer Operations Analyst vs Customer Service Representative?

AspectCustomer Operations AnalystCustomer Service Representative
Required CredentialsBachelor's degree often in business, finance, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing data, improving processesCall centers, retail, or online support channels
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, telecom
Common Search & ComparisonFocuses on data analysis, process improvement, and strategic supportFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Analysts analyze data and optimize processes to improve customer experience, while Customer Service Representatives handle direct customer interactions and resolve issues. Both roles are essential in customer support but serve different functions within organizations.

Is a customer operations analyst an entry-level job?

A customer operations analyst role can be entry-level or require some experience, depending on the company. Entry-level positions typically require basic skills in data analysis, customer service, and familiarity with tools like Excel or CRM software. More advanced roles may need prior experience or specialized certifications.

What are the key skills and qualifications needed to thrive as a customer operations analyst?

To thrive as a Customer Operations Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM platforms, data analysis tools like Excel or SQL, and sometimes certifications such as Six Sigma or Lean are typically required. Excellent problem-solving, communication, and customer service skills help you stand out in this role. These skills are vital for streamlining operations, supporting data-driven decisions, and ensuring exceptional customer experiences.

How does a customer operations analyst typically collaborate with other departments to resolve customer issues?

Customer Operations Analysts regularly work cross-functionally with teams such as sales, product management, and technical support to address and resolve customer concerns. They often act as a liaison, gathering customer feedback, analyzing operational data, and coordinating action plans with relevant departments. This collaboration ensures that customer issues are resolved efficiently and that systemic problems are identified and addressed proactively. Building strong relationships with internal stakeholders is crucial for success in this role.
What are popular job titles related to Customer Operations Analyst jobs in Boston, MA? For Customer Operations Analyst jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Customer Operations Analyst jobs in Boston, MA look for? The top searched job categories for Customer Operations Analyst jobs in Boston, MA are:
Customer Operations Analyst jobs near you
Infographic showing various Customer Operations Analyst job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,276 per year, or $36.7 per hour.

Advertising Operations Analyst

StepStone Group

Newton, MA • On-site

Full-time

Re-posted 11 days ago

Job description

Company Description
Appcast is the global leader in programmatic recruitment advertising technology and services. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers, Appcast's technology and services manage job advertising annually for enterprise clients across industries. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe. Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.
Job Description
The Advertising Operations Analyst is responsible to manage, grow and improve job seeker traffic delivery in Appcast's employer business. The individual will work with the Product, Publisher Development and Executive teams to provide insights on business and financial performance. The analyst will be expected to provide and act on recommendations to deliver more apply volume, improve financial performance and identify efficiency gains on internal processes. A core part of this work is in partnership with the Product team, which will entail learning how the CPA, pacing and quality algorithms work and identifying areas of improvement on each to deliver more hires to Appcast customers within the same budget. The Analyst will also partner with the Product team to build new software to improve how Appcast works with its job board partners and to better support the customer team. The Analyst will also partner with the Business Development team to understand how partner marketplaces work and how to buy more traffic from them with a focus on quality of apply.
Job Responsibilities
  • Monitor the performance of the employer ad exchange, utilizing daily, weekly and monthly reports to ensure financial goals are being met and to deliver as much apply and hire value to the customer based on the budget available
  • Work independently with key job board partners to ensure customer goals and needs are met as well as drive improvements in the job board partner program. This will be done through understanding what kinds of traffic the partner has available, any pricing algorithms being used, market dynamics specific to that partner and identifying areas to share performance data more effectively to drive more spend, applies and hires
  • Join meetings with the Business Development team with partners to learn how their jobs marketplaces work, share best practices across the industry with an eye towards supporting partner growth in terms of spend, apply delivery and number of hires delivered to customers.
  • With input from Account Managers, Tech Services and Partnerships teams, identify opportunities to reduce the amount of time it takes to setup new customers, increase the financial performance of the Employer advertising business and increase the amount of campaigns that an Account Manager and AdOps Analyst can effectively support.
  • Partner cross-functionally with the Product team to investigate bugs and technical issues and solve for partner facing issues while building technical understanding of Appcast's product suite.
  • In some cases, interface with Finance and partners to manage COGS and accounts payable

Qualifications
  • Advanced Microsoft Excel Skills (including Vlookups, Pivot Tables, etc)
  • Demonstrated a willingness to learn SQL or possess prior experience in querying databases to effectively manipulate and extract data for analytical purposes.
  • Exceptional verbal, written, and visual communication skills
  • Constant curiosity, genuine interest to continue learning and eager to solve problems
  • Possess the subject matter expertise needed to lead special projects and complex accounts with minimal guidance from a manager and/or team leadership.

Education and Experience
  • Degree in Economics or Mathematics preferred but not required
  • 2-5 years' experience in a business environment

Travel Requirements
  • Travel for this position may include monthly travel to attend internal and external meetings, however, this may vary based on business needs and opportunities.

Fair Labor Standards Act Status
  • Salaried Exempt: Personnel will earn their regular salary and not be entitled to overtime pay when they work over 40 hours in a work week.

Supervisory Responsibilities
  • This position has no supervisory responsibilities

Additional Information
Appcast recognized as one of Inc Magazine's "Best Workplaces" for 2024!
  • We're the best at what we do. We're the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers.
  • We have an amazing culture driven by great people. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read Our Story and check out Working at Appcast on our website.
  • We take care of our employees. We're dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits, ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks, fun gatherings, delicious food, and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities.

All your information will be kept confidential according to EEO guidelines.
Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security. This employer does not use E-Verify to pre-screen job applicants and will not discriminate based on national origin, citizenship, or immigration status.
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