Medical Scheduling Specialist

Job Summary:The Medical Scheduling Specialist is responsible for scheduling appointments for the client according to established protocols while maintaining superior customer service and professionalism.
Applicants preferred: Pre-registration, Pre-authorization and Medical Insurance Experience.

Work Schedule:  Wednesday-Sunday. (Wednesday-Friday 8am-5pm & Saturday-Sunday 7am-4pm) 
The scheduling specialist participates in receiving calls via a telephone queue.ESSENTIAL JOB FUNCTIONS:

• Properly schedules appointments according to established practice protocols.
• Screen patients for demographic information and updates system as necessary.
• Verifies method of payment for service (Medicare, private insurance, self-pay, etc.) and collects data.
• Verifies necessary referrals are obtained and any necessary authorization are in progress prior to scheduling appointment.
• Informs patient of information or payment that must be presented at time of visit.
• Requires excellence in customer service and telephone etiquette.
• Maintains acceptable levels of productivity.
• Familiarity with assigned client systems and client scheduling protocols.
• Answer general questions that may arise on calls with patients.
• Understands and adheres to HIPAA and RSi policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.
• Pre-registration
• Pre-authorization
• Medical Insurance
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Ability to handle and maintain confidential information
• Strong work ethic

 

Education and Experience

• High School diploma or GED required
• 1+ years of medical scheduling experience preferred
• Basic medical terminology

 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This is a remote position.