CRM Agent (social media)

CRM Agent (social media)

Our client based in Poway is looking for an additional Social CRM Agent due to further growth. This is a great opportunity for someone who is looking to build their career and join a great team. This is a temporary to direct opportunity, Mon -Fri and pays $19.00 per hour DOE. Shifts available between 6:30am - 4:30pm.

This is a great next step in your career if you have worked in a call center-type environment for a few years!

If you have experience in a customer service / support environment (call center experience preferred), is an excellent communicator both verbally and in writing, strong computer skills, organized, and basic knowledge of SEO (search engine optimization) and some knowledge of basic marketing fundamentals - then apply with your resume (word format preferred). Our client is looking to interview ASAP for an immediate start based on a successful interview.

Job Overview

General Functions

The SocialCRM Support Agent will be the client's primary interface with the shop owners who have purchased Social CRM services. This person (agent) will be critical to the long-term success of the program by establishing a strong relationship with each shop customer. The agent will both support incoming inquiries pertaining to the services as well as set appointments to handle support as outlined in the SocialCRM per below, in order for the shop owner to maintain satisfaction with the SocialCRM program and retain the SocialCRM services with the client.

Scope & Dimensions:

The SocialCRM Support Agent will be the client’s primary contact with shop owners that purchase SocialCRM services. The ability to establish a healthy, trusting relationship with each shop owner will be critical for the ongoing success of the SocialCRM program and will result in the shops retaining the SocialCRM services. The SocialCRM Support Agent must become comfortable in discussing the effectiveness of the shops marketing efforts, their internet presence, and be able to demonstrate the ROI the shop is seeing from using the client’s SocialCRM services.

Essential Responsibilities:

• Understand the SocialCRM product requirements and be able to complete registration and install extraction utilities.
• Handle inbound SocialCRM support calls pertaining to changing pricing, coupon offers, shops numbers, SEO, addresses and set-up information.
• Perform outbound calls through appointments to provide services as outlined.
• Work with shop owners to determine current level of SocialCRM service and decide whether to expand those services to reach a larger customer base.
• Build and manage business websites (WordPress)
• Other duties may be assigned as necessary.

Experience and Educational Requirements:

• Experience in a customer service / support environment mandatory.
• Excellent communicator both verbally and in writing. Position will require ongoing interaction with shop owners and service managers, as well as marketing personnel and the client’s senior management.
• Receiving Inbound and making outbound calls
• Solid computer skills – specifically with Word, Excel and Outlook.
• Bachelor’s degree preferred but not required.
• Basic knowledge of SEO (search engine optimization) strategies preferred not required.
• Basic knowledge of WordPress preferred but not required.
• Basic knowledge of Facebook functionality.
• Knowledge of basic marketing fundamentals and Return on Investment calculations is desirable.

Working Conditions/Physical Requirements:

• Standard office environment.
• Extensive computer and phone use.
• Position will not require travel.
• Candidate must be comfortable working on the phone with shop owners for long periods of time each day.

This client has a great environment with various events and perks for their employees!

This is a temporary to direct opportunity, shifts available between 6:30am - 4:30pm M-F and pays $19.00 per hour DOE.

Please note, due to the high response, we will only contact those candidates who meet the job requirements above.