Clinic Infrastructure Manager

Location: Bethesda, MD (Hybrid)

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

LCG Inc. is seeking a highly talented Technical Manager with a strong background in Systems and Administration to support and oversee the delivering of IT Support Services to existing federal customer at Department of Health and Human Services. The ideal candidate will manage the primary support engineer and, as needed, a team of general support engineers Clinical IT Support. The ideal candidate will work collaboratively with the Project Manager and communicate work assignments to team members. The candidate must be aware of project management concepts and must have the ability to initiate new projects and create planning documents, communication plans, status reports and presentations.

Duties and Responsibilities:

• Provide day to day management and coordination of the client’s clinic infrastructure services including production systems, test systems, resource management and project assignments.
• Ensure infrastructure components such as not limited to Networks, Data Centers, Servers, SANs, NAS, Virtual Machines, Firewalls, Cloud Services and Storage Components are optimally maintained to achieve the highest value to the customer.
• Responsible for team’s use of Change Enablement process while maintaining customer’s ServiceNow configuration management database.
• Maintain and expand comprehensive system hardware and software configuration database/library of all supporting documentation.
• Responsible to manage server patching, and support security remediations including application of the NIH configuration baseline settings via group policy settings.
• Participate in other functional areas to resolve clinic production problems and initiate corrective actions.
• Meet expected quality of service and communications on maintenance and deployment of upgrades, enhancements, and modifications to systems.
• Develop, promote, and implement documented standards and procedures that provide metrics and opportunities for improvement.
• Prepare for and respond to audits for compliance with established standards, policies, configuration guidelines and procedures.
• Experience supporting Healthcare/Biomedical/Bioinformatics/Pharmaceutical Information Technology Services.
• Participate in the planning and implementation of Clinic IT modernization activities, and systems integration.
• Coordination, communication, and planning of O&M and support activities with Federal Clinic Infrastructure Manager and Clinical Informatics Chief.

Requirements:

• Bachelors in a Scientific or IT Field with 5-7 Years of Experience.

Desired Requirements:

• Agile Kanban techniques for IT Operations.
• Certified ITIL Version 4 and expert knowledge of the change management, release management, configuration management processes.
• Nutanix Certified.
• Experience providing oversight in one of the following areas:

o Healthcare/Biomedical/Bioinformatics/Pharmaceutical Information Technology Support.

• Experience with VMWare, ManageEngine Operations Manager, Splunk.
• Experience with Database support, including Oracle and MS SQL Server.
• Experience with Data Loss Prevention, Nutanix, as well as back-up software Cohesity.

Compensation and Benefits

The projected compensation range for this position is $115,000 to $140,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.