Customer Experience Partner - The Woodlands, TX

Job Description

We offer

We offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.
Global scope
Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is unique

Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
Join us and play an important role on our team lifting global trade every day!
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

•Monitor and track cargo after arrival and proactively notify unassigned accounts
•Customer notifications such as longstanding, holds, freight status, etc.
•Communicate with US Customs as needed, verbally or in writing, to ensure Maersk is compliant and maintains a strong reputation in the industry
•Build and maintain strong relationships with terminals, help facilitate and resolve issues when they arise on terminal
•Collborate closely with delivery/landside execution team for cargo movement
•Own and action uncleared or unclaimed cargo via General Order and/or abandonment process for assigned region
•Handle inbound customer queries and cases in a timely and professional manner, owning issues through to resolution
•Identify the root cause when issues arise and advise management of potential service failures and / or trends
•Drive continuous improvements opportunities and opportunities to lower costs
•Always perform in a manner consistent with and loyal to the A.P. Moller – Maersk values

We are looking for:

• 1-2 Years of experience in the transportation/customer service industry
• Proficient with MS Suite (Word, Excel, Power Point, Teams)
• Ability to multi-task and strong sense of urgency
• Customer centricity and service oriented
• Strong attention to detail
• Excellent communication and interpersonal skills (verbal, written and presentation)
• Outstanding organization and time management
• Strong problem solving ability
• Conflict resolution and persuation skills
• Ability to thrive in a team environment

You must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Pay Transparency Notice:
https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html

If you consider yourself to be a match, please don't hesitate to apply directly at our site:

https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/US---The-Woodlands/Customer-Experience-Partner_R2228-3