Family Support Coordinator

Job Title: Family Support Coordinator

Department: Family Support

Reports To: Director of Volunteers & Family Support

Classification: Part-Time

The Family Support Coordinator is an essential role that will help to facilitate all aspects of the Family Support program at Ronald McDonald House Charities of Oregon & SW Washington. The Family Support team helps lead enrichment programming for guest families, coordinates aspects of the food program, works with volunteers and volunteer groups and helps support families through a variety of different programs and services offered.

Primary Duties and Responsibilities:

• Be the onsite contact for the Family Support team and work out of the Family Support office at one of our two Portland Houses.
• Greet guests and connect them to the community spaces and other support resources such as welcome bags, in-house programming, meals, and more.
• Ensure family resources are available and stocked, such as welcome gifts, toys, art supplies, clothing, food items, and more.
• Welcome and coordinate the Family Support volunteers.
• Lead or facilitate volunteer led activities such as bingo, craft activities, and other events.
• Support the Food Program Manager by working with volunteer meal groups who come in to make meals for the guests.
• Help facilitate other aspects of the food program such as pantry and snack distribution and other tasks as needed.
• Work with volunteer groups who come in to facilitate enrichment activities or other service projects.
• Help coordinate offsite programs such as the Hospitality Cart program located in one of our partner hospitals.
• Create and distribute programming materials for guests such as the weekly activity calendar and other guest communication

Other Duties and Responsibilities:

• Work closely with the members of the Family Support team to assess and innovate Family Support programs.
• Help gather family feedback on the guest survey and through other means.
• Distribute and organize donations (items and food).
• Assist the Food Program Manager with food inventory, organization of pantry, and other fridge/freezer spaces.

• A minimum of 2 years of experience working closely with children and families or in a social services or hospital setting.
• Experience delivering services under a Trauma informed care lens. (preferred)
• A minimum of 2 years of experience working in a food services setting (preferred)

Educational Requirements:

• High school degree or GED
• Bachelor’s degree (preferred)
• Degree in Child Life, psychology, social services, or equivalent (preferred)

Skills Required:

• Ability to work with children of all ages and families in crisis.
• Ability to facilitate group programming for guest families including overseeing volunteer groups.
• Computer proficiency including Microsoft Office Suite applications.
• Comfortability with databases and applications.
• Basic cooking skills and knowledge of serving meals to large groups of people.
• Strong knowledge of food safety and proper food storage.
• Ability to work independently while also collaborating with a team.
• Ability to effectively communicate in both a verbal and written manner.
• Strong organizational and cleaning skills.
• Ability to design and produce guest facing documents.
• Proficiency in speaking and writing in Spanish (preferred)

Interpersonal Skills:

• Active listening skills.
• Able to maintain a positive and professional attitude under varying levels of stress.
• Must be very comfortable interacting with both children and adults from a Trauma Informed Care lens.
• Comfortable leading and working with a variety of volunteers from different backgrounds and skill levels.
• Being flexible regarding work assignments and changing demands/priorities.

Work Environment:

• Most work will be conducted in either an office, community program area or a kitchen environment.
• Work will be primarily indoors.
• Employee may be required to lift up to 30lbs.
• May need to adjust schedule as needed.
• This position may need to travel across multiple locations within the Portland Metro area.