IT Support Specialist

Are you a tech enthusiast looking to make a difference? Join us at the Young Women's Christian Association in Cleveland as a Part-Time IT Support Specialist! As part of our team, you'll have the opportunity to showcase your problem-solving skills while providing essential IT support to keep our office running smoothly. Your problem-solving skills and proactive approach will be highly valued as you troubleshoot technical issues and ensure all systems are operating efficiently. With an hourly rate of $28 for up to 25 hour per week, this position offers a great opportunity for growth and learning in a supportive environment.

You will have benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, Pension and 401(k) Retirement Plans, and an Employee Assistance Program. Don't miss out on this exciting chance to contribute to our mission while developing your IT expertise onsite! Apply now to be part of our dynamic team!

YOUNG WOMEN'S CHRISTIAN ASSOCIATION: WHO WE ARE

Some are surprised to learn we don't offer swim lessons and other recreational sports related activities, yet, from its inception, the YWCA of Greater Cleveland has been dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. Nationally, YWCA advocates for pay equity and hate crimes legislation, increased funding for Head Start and passing the Violence Against Women Act.

Locally, through our programs providing safe shelter and more, we are changing lives and restoring hope for women, their families, and our community!

your impact as an IT SUPPORT SPECIALIST

In this role as an IT Support Specialist, you will be the go-to person for providing technical assistance to our diverse team of employees and volunteers. From Windows computer setups to troubleshooting audio/visual equipment for meetings, your problem-solving skills will play a crucial role in ensuring seamless operations. Your responsibilities include coordinating with vendors for various services, managing IT expenses, and assisting in budget creation.

With a focus on maintaining technology inventory and service contracts, your empathetic and customer-focused approach will help streamline our IT processes, making this a rewarding opportunity to grow and contribute to a mission-driven organization.

what we're looking for in an IT SUPPORT SPECIALIST

In order to excel in this role, candidates should possess a strong desire to learn and support a variety of technologies. Effective communication skills are key for conveying technical information to non-technical users and providing support for technical issues. Strong organizational habits are essential for managing projects and tasks efficiently in a shared ticketing system. The successful candidate will demonstrate the capacity to prioritize tasks independently and proactively identify and solve technology-related problems.

Familiarity with IT industry best practices and the ability to make strategic recommendations will be valuable in contributing to the organization's objectives. Join our team as we make a difference in the community and the world!

Knowledge and skills required for the position are:

• Desire to learn about and support a wide range of technologies and systems
• Ability to communicate technical concepts to non-technical users
• Experience supporting people in solving technical problems
• Organizational skills to keep track of long-term and short-term projects in a shared ticketing system
• Ability to prioritize and complete tasks in a self -directed manner
• Curiosity and drive to identify problems with technologies or processes and solve them proactively
• Knowledge of IT industry best practices and tools to make recommendations for organizational strategy

YOUR NEXT STEP

If this opportunity sounds like what you are looking for, GREAT! Apply today so we can learn more about the skills and experience you add to the team. We're excited to meet you!