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Quality Program Specialist Jobs (NOW HIRING)

paradigm

Quality Program Specialist

Tampa, FL · On-site

The Quality Program Specialist is responsible for ensuring quality standards are compliant with customer requirements and consistent with company standards through quality audit processes and regular ...

SPIN

Program Specialist

Philadelphia, PA · On-site

$22 - $23/hr

The Program Specialist/Certified Therapeutic Recreation Specialist (CTRS) plays a pivotal role in ... promote health, independence, and quality of life. The specialist collaborates with ...

Boys & Girls Clubs

Program Specialist

Greeley, CO

$15.25 - $16/hr

As a Program Specialist at Boys & Girls Clubs of Weld County, the primary function is to develop ... Ability to plan and implement quality programs for youth. * Ability to organize and supervise ...

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Quality Program Specialist information

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How much do quality program specialist jobs pay per year?

As of Jul 28, 2026, the average yearly pay for quality program specialist in the United States is $68,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $86,000.00 per year, depending on experience, location, and employer.

What does a Quality Program Specialist do?

A Quality Program Specialist is responsible for developing, implementing, and maintaining quality assurance programs within an organization. They monitor and analyze processes to ensure compliance with industry standards and regulatory requirements. These specialists also identify opportunities for improvement, coordinate audits, and provide training to staff on quality procedures. Their goal is to enhance product or service quality and support continuous improvement initiatives.

What are the key skills and qualifications needed to thrive as a Quality Program Specialist, and why are they important?

To thrive as a Quality Program Specialist, you need a solid background in quality assurance practices, data analysis, and process improvement, typically supported by a degree in a relevant field such as business, healthcare, or engineering. Familiarity with quality management systems (like ISO 9001), statistical analysis tools, and sometimes certifications such as Six Sigma or Lean are highly beneficial. Strong attention to detail, problem-solving abilities, and effective communication are essential soft skills for collaborating across departments and driving quality initiatives. These skills ensure the effective implementation and continuous improvement of quality standards, leading to better outcomes and compliance within the organization.

What is the difference between Quality Program Specialist vs Quality Assurance Analyst?

AspectQuality Program SpecialistQuality Assurance Analyst
CertificationsISO, Six Sigma, CQEISO, Six Sigma, CQE
Work EnvironmentManufacturing, healthcare, techManufacturing, software, healthcare
Employer UsageCompanies seeking quality management programsOrganizations focusing on product testing and defect prevention

Both roles focus on quality but differ in scope. The Quality Program Specialist develops and manages quality programs and policies, while the Quality Assurance Analyst primarily tests products and identifies defects. Understanding these differences helps in choosing the right career path or job focus within quality management.

How does a Quality Program Specialist typically collaborate with other departments to ensure compliance and continuous improvement?

Quality Program Specialists regularly work cross-functionally with teams such as operations, engineering, and regulatory affairs to ensure quality standards are met throughout the organization. They facilitate communication between departments by coordinating audits, sharing best practices, and tracking corrective actions. This role often involves leading meetings, reviewing process documentation, and providing training or guidance on quality initiatives, making strong collaboration and interpersonal skills essential. By fostering a culture of continuous improvement, Quality Program Specialists help departments align with compliance requirements and organizational goals.
More about Quality Program Specialist jobs
What job categories do people searching Quality Program Specialist jobs look for? The top searched job categories for Quality Program Specialist jobs are:
Quality Program Specialist jobs near you
Infographic showing various Quality Program Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $68,012 per year, or $32.7 per hour.

Quality Program Specialist

paradigm

Tampa, FL • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Paradigm is seeking a full-time Quality Program Specialist. The Quality Program Specialist is responsible for ensuring quality standards are compliant with customer requirements and consistent with company standards through quality audit processes and regular reporting. This role supports quality assurance through triage, escalation management, cause analysis, and collaboration with cross-functional teams. The specialist will lead monthly reporting of KPIs, document findings, and contribute to continuous process improvement initiatives. The ideal candidate will have strong analytical skills, a background in healthcare or workers’ compensation, and experience in quality management and operational problem-solving.

DUTIES AND RESPONSIBILITIES:

  • Quality Assurance and Input Management
    • Perform quality audits on processes.
    • Triage issues to appropriate teams based on complexity and urgency.
    • Ensure consistent and accurate documentation and Process execution. 
  • Escalation and Problem Solving
    • Manage and track escalated issues, ensuring timely resolution and stakeholder communication.
    • Collaborate with internal departments (e.g. Referral Management, Network development, Network Billing, Account Management, Network Services, IT) to resolve complex problems.
    • Act as a liaison between internal teams and external when needed. 
  • Root Cause Analysis and Continuous Improvement
    • Conduct monthly root cause analysis of recurring issues and escalations.
    • Identify patterns and trends to inform Management
    • Recommend and support implementation of corrective actions and preventive measures. 
  • Reporting and Documentation
    • Develop and maintain reports for KPIs, audit results, and process metrics.
    • Present findings to management and contribute to continuous improvement.
    • Maintain documentation of audit, procedures, training materials, and process workflows.
    • Maintain reliable and predictable attendance during scheduled work hours.
    • Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.
    • Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.
    • Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.

QUALIFICATION REQUIREMENTS: 

  • Bachelor’s degree or equivalent work experience.
  • 2–4 years of experience in process improvement, operations analysis, or quality improvement.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Office, especially Excel (pivot tables, charts, formulas).
  • Excellent written and verbal communication skills.
  • Ability to work independently and manage multiple priorities.
  • Preferred:
    • Experience in healthcare, workers’ compensation, or bill review operations.
    • Familiarity with quality management tools (e.g., root cause analysis, PDCA, Pareto charts).
    • Certification in Six Sigma, Lean, or ASQ.

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