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Quality Program Specialist Jobs (NOW HIRING)

YWCA Tri-County Area

Program Specialist

Pottstown, PA · On-site

$45K/yr

Lubert Match Savings ( LMS) Program Specialist FLSA STATUS: Salary, Exempt, Full-time, 40 hours ... YW's quality programs and services focus on education, designed to build individual, family, and ...

Friendship Community

Program Specialist

Lititz, PA · On-site

The Program Specialist is responsible for assuring that quality and documentation standards meet Friendship Community and State Regulations. The Program Specialist oversees a caseload of 20-30 ...

Boys & Girls Clubs

Program Specialist

Greeley, CO · On-site

$15.25 - $16/hr

As a Program Specialist at Boys & Girls Clubs of Weld County, the primary function is to develop ... Ability to plan and implement quality programs for youth. * Ability to organize and supervise ...

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How much do quality program specialist jobs pay per year?

As of Aug 18, 2026, the average yearly pay for quality program specialist in the United States is $68,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $86,000.00 per year, depending on experience, location, and employer.

What does a quality program specialist do?

A Quality Program Specialist is responsible for developing, implementing, and maintaining quality assurance programs within an organization. They monitor and analyze processes to ensure compliance with industry standards and regulatory requirements. These specialists also identify opportunities for improvement, coordinate audits, and provide training to staff on quality procedures. Their goal is to enhance product or service quality and support continuous improvement initiatives.

What are the key skills and qualifications needed to thrive as a quality program specialist?

To thrive as a Quality Program Specialist, you need a solid background in quality assurance practices, data analysis, and process improvement, typically supported by a degree in a relevant field such as business, healthcare, or engineering. Familiarity with quality management systems (like ISO 9001), statistical analysis tools, and sometimes certifications such as Six Sigma or Lean are highly beneficial. Strong attention to detail, problem-solving abilities, and effective communication are essential soft skills for collaborating across departments and driving quality initiatives. These skills ensure the effective implementation and continuous improvement of quality standards, leading to better outcomes and compliance within the organization.

How does a quality program specialist typically collaborate with other departments to ensure compliance and continuous improvement?

Quality Program Specialists regularly work cross-functionally with teams such as operations, engineering, and regulatory affairs to ensure quality standards are met throughout the organization. They facilitate communication between departments by coordinating audits, sharing best practices, and tracking corrective actions. This role often involves leading meetings, reviewing process documentation, and providing training or guidance on quality initiatives, making strong collaboration and interpersonal skills essential. By fostering a culture of continuous improvement, Quality Program Specialists help departments align with compliance requirements and organizational goals.

What is the difference between Quality Program Specialist vs Quality Assurance Analyst?

AspectQuality Program SpecialistQuality Assurance Analyst
CertificationsISO, Six Sigma, CQEISO, Six Sigma, CQE
Work EnvironmentManufacturing, healthcare, techManufacturing, software, healthcare
Employer UsageCompanies seeking quality management programsOrganizations focusing on product testing and defect prevention

Both roles focus on quality but differ in scope. The Quality Program Specialist develops and manages quality programs and policies, while the Quality Assurance Analyst primarily tests products and identifies defects. Understanding these differences helps in choosing the right career path or job focus within quality management.

Is a quality program specialist a good entry-level job?

A quality program specialist can be a suitable entry-level position for individuals interested in quality assurance, process improvement, and compliance. It often requires strong attention to detail, communication skills, and familiarity with quality management tools like audits and documentation. The role provides a foundation for career growth in quality management or related fields.

What is a quality program specialist?

A quality program specialist is responsible for developing, implementing, and monitoring quality management systems within an organization. They analyze processes, ensure compliance with standards, and use tools like audits and data analysis to improve product or service quality. Strong attention to detail, knowledge of quality standards such as ISO, and relevant certifications are often required.
More about Quality Program Specialist jobs

What job categories do people searching Quality Program Specialist jobs look for?

The top searched job categories for Quality Program Specialist jobs are:

Quality Program Specialist jobs near you
Infographic showing various Quality Program Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,012 per year, or $32.7 per hour.

Quality Program Specialist

Richemont

Grand Prairie, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Richemont rating

7.9

Company rating: 7.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Role Overview
This role is ideal for a highly motivated and detail-oriented individual passionate about elevating client experiences through rigorous quality assurance. The Quality Program Specialist will be instrumental in designing, implementing, and overseeing comprehensive quality programs within the Richemont America's Client Relations Center (CRC). This position ensures that all client interactions consistently meet and exceed Richemont's exacting standards, policies, and service protocols, contributing directly to an environment of best-in-class luxury service delivery. The specialist will drive continuous improvement by identifying trends, analyzing performance, and implementing strategic enhancements to service quality.
Responsibilities (or Mission)
• Architect, implement, and continuously optimize comprehensive quality assurance programs, leveraging COPC-aligned scorecards to rigorously evaluate and elevate service levels, ensuring adherence to compliance-critical, business-critical, and customer-critical standards.
  • Formulate and steward robust, COPC-aligned assessment criteria, performance metrics, and sophisticated reporting mechanisms to precisely measure quality and generate actionable insights for continuous improvement across all client interaction channels (e.g., voice, email, chat, digital).
  • Lead and facilitate strategic Quality Review Meetings with Maison Senior Management, delivering critical, data-driven insights to identify and address performance gaps effectively.

• Leverage specialized expertise to lead and actively contribute to multi-party calibration sessions, partnering with CRC Support functions to foster alignment, ensure the precision of quality scoring, and uphold the integrity of all related data.
• Harness Salesforce functionalities and capabilities to optimize and automate quality monitoring processes, proactively identifying and flagging critical gaps in quality, operational processes, data accuracy, and compliance standards.
  • Develop and present comprehensive reports on Key Performance Indicators (KPIs) related to service quality and client satisfaction, translating data into actionable insights and strategic recommendations for continuous operational enhancement

• Conduct in-depth analysis of quality monitoring data and emerging trends to identify root causes of performance variances, providing strategic insights and recommendations that drive significant improvements in service delivery and customer experience
• Maintain SOPs for quality, including policies, sampling methods, and documentation necessary for COPC certification audits.
• Actively contribute as a backup to the Knowledge Management & Training Specialist, ensuring the timely maintenance and strategic updating of the Knowledge Base, and providing essential support for internal communications to foster informed and aligned teams
• Undertake additional responsibilities and special projects as assigned, contributing to the broader objectives of the Learning & Development Team.
Qualifications
  • Education: Bachelor's degree in Business Administration, Communications, or a related field.
  • Required Experience:
    • 2+ years in a contact center/customer service environment, hospitality, retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
    • A strong understanding of COPC best practices for customer experience and quality management is highly desirable.
    • Proven experience in Quality Assurance or a similar role within a luxury or premium brand.
  • Technical Skills and Abilities:
    • Proficient in using Microsoft Suite (SharePoint, MS Forms, etc.).
    • Proficiency in CRM software (Salesforce) and quality monitoring systems (Salesforce or other).
    • Familiarity with SAP ERP and email/chat management tools is a plus.
    • Ability to prioritize project and case management within different running systems.
    • Demonstrated ability with editing, authoring, and innovating written and oral communication, particularly for reporting and feedback.
    • Exceptional communication, presentation, and writing abilities.
    • Demonstrated analytical and critical thinking skills with the ability to interpret complex data and translate it into actionable insights.
    • Ability to quickly absorb extensive information on our brands' history, product offerings, and communications/advertising programs.
  • Personal Skills:
    • Must display a high level of maturity, poise, and sound business judgment.
    • Excellent verbal and written communication skills.
    • Strong understanding of formal and informal etiquette and manners.
    • Detail-oriented mindset with a passion for delivering exceptional client experiences.
    • Self-sufficient, proactive, and positive attitude towards colleagues and clients; team player with ability to communicate with Radical Candor.
    • Client-focused: developing, promoting, and communicating empathy for clients and partners; ability to handle highly sensitive clients and situations while staying solution-oriented; a passion to assist; high degree of empathy and ability to build meaningful relationships with a diverse range of stakeholders.
    • Organized and efficient for day-to-day operations.
    • Willingness to work flexible working hours that fit business needs.
    • Cultural intelligence and languages a plus.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
EXPECTED SALARY RANGE:
Salary will be negotiated based on relevant skills and experience.
WE OFFER
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future
#Richemont #WeCraftTheFuture

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