HBE Support Specialist (Bilingual Required)

Idaho Housing and Finance Association is a leading organization dedicated to providing housing solutions and financial assistance to individuals and families in Idaho. We are currently seeking a professional to join our team as a Homebuyer Education Support Specialist. The specialist will play a crucial role in assisting with various counseling and support functions, ensuring the smooth operation of our housing counseling programs.

In this role, you will:

• Answers all initial housing counseling phone calls for non-IHFA counseling clients, provides information on housing counseling options, and refers potential counseling clients to intake specialist.
• Assists non-IHFA counselors with counseling tasks as needed
• Reviews closed files for compliance
• Answer support questions for online homebuyer education for all state programs for email/chat/phone
• Assists with research and monitoring
• Assist with statistical data recording and analysis of demographics of Finally Home! classes
• Answer questions related to the live HBE classes
• Additional projects on an as needed basis
• Assist with the data compilation for both homebuyer education as well as all housing counseling provided by IHFA
• Tracks housing counseling inquiries and maintains spreadsheets
• Scans/uploads files for storage
• Answer general phone calls and perform back up assistance as needed
• Clerical functions
• Drafting letters/communication with lenders and customers
• Follow up with potential housing counseling clients

Experience

• 5 plus years of experience in performing administrative functions
• Must be fluent in Spanish
• General knowledge of accounting principles
• Self-directed and motivated with strong computer and communication skills
• A four-year degree in a related field is desirable
• Ability to prioritize and organize tasks effectively
• Good interpersonal skills to communicate with a variety of individuals
• Willingness to become a HUD certified housing counselor
• Experience with Word and Excel required
• Highly organized with exceptional attention to detail