Specialist Medical Assistant

Always provide the WOW factor and be a team player, this is what makes THINK special!

Duties and Responsibilities

• Review the clinic schedule for the day for updates or changes
• Monitor, acknowledge, and address (when applicable) encounters, orders, documents, etc.
• Complete chart prep for visits scheduled at least 3 days in advance
  1. Checkout Sheet
  2. Results: EEG, MRI, labs, consultation notes, etc.
  3. Testing (if applicable)
  4. Accuracy of clinician information for Visits, NeuroCog, and/or rEEG
  5. Appropriateness of reason for visit for the clinician
  6. Appointment reminder/confirmation text has successfully been delivered and responded to. If not, reach out to the parent to confirm
  7. Check billing alerts
• Rooming of Patient
  1. Vital signs check
  2. History and Diagnosis
     • Record allergies, vital signs, complete medication list, hospitalizations, and surgical history
  3. Scribe duties
     • Document and record details of the patient’s evaluation
  4. Order Entry
     • Enter in real-time as the clinician discusses with the patient
     • Transmit, fax, email, or print as needed
     • Confirm orders were successfully sent
  5. Prescription Entry
     • Enter and e-Scribe medications as ordered by the clinician; send refills accordingly
     • Confirm medications were sent successfully via ePrescription logs
  6. Wrap-Up
     • Review visit summary with parent/patient, encourage and answer questions, and provide clarification as necessary
     • Provide previously prepared orders, handouts, titration sheet, results, testing reports, visit summary, THINK Swag Bag
  7. Change Visit status to “Checked Out”
• Keep the exam rooms and MA station sanitized and free of clutter
• Review the clinic schedule for the next day for any changes; update as necessary
• Offer assistance to clinicians, specialists, and the EEG team
• Any other duties as assigned

Qualifications

• High school diploma or general education degree (GED)
• Associate's Degree (AA) or Bachelor's Degree (BA) from a college or university, or one to five years related experience and/or training, or equivalent combination of education and experience. (Recommended)
• Certificates, licenses and registrations: Certified Medical Assistant, Basic Life Support (Recommended)
• Computer skills required: Microsoft Office Suite; Electronic Medical Records Software (eClinical Works Recommended)

Competencies

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Patient Satisfaction - Manages difficult or emotional situations; Responds promptly to patient needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Physical Demand and Work Environment

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• Frequently utilize visual acuity to operate equipment, read
  technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items up to 50 pounds
• Occasionally exposure to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasionally exposure to outside weather conditions
• Occasionally exposure to extreme heat or cold (non-weather)
• Occasionally exposure to bloodborne and airborne pathogens or infectious materials
• Occasionally exposure to loud noise