Moving Coordinator

MoveUp Consulting is a Recruiting Agency in the Moving Industry that's trusted by some of the TOP moving companies all over the United States and we have 100% Direct Hire positions available to start ASAP!

We have a role in Sterling, VA for an experienced Move Coordinator!

A Move Coordinator serves as the primary liaison between a moving company and its clients, ensuring a smooth and efficient transition from one location to another. They are responsible for overseeing all aspects of the moving process, from initial client contact to the completion of the move. The role requires strong organizational skills, excellent communication abilities, and a focus on customer satisfaction.

Compensation & Benefits:

• $54,000 -$58,000 first year. Salary position
• Paid weekly
• Health, Dental, & Vision insurance
• Employer-paid life insurance
• Employee assistance program
• 401k with Employer Match
• Paid time off: 1 Week for the first year. 2 weeks for the 2nd year.

Duties & Responsibilities of Role:

• Act as the primary point of contact for customers, handling all communications from the point of sale.
• Answer incoming phone calls and assist customers with booked projects.
• Monitor and respond to customer communications via phone, email, and text message (via CRM) in a timely manner.
• Set customer expectations clearly and identify opportunities to enhance their moving experience.
• Act as a customer liaison and provide a day of support.
• Troubleshoot and de-escalate customer service issues.
• Develop industry knowledge to handle local, interstate, intrastate, and storage moves confidently.
• Develop knowledge of the services, materials, and additional fees offered
• Support the sales department by finding solutions to policy deviations to ensure smooth project execution.
• Handle 3rd party communications to successfully coordinate projects for customers.
• Communicate the claims process to customers with damaged items

Requirements:

• High School diploma or equivalent is required.
• Excellent communication skills to inform, help, and advise customers clearly.
• Ability to communicate with other vendors to coordinate successful projects for customers.
• Excellent organizational skills.
• Strong problem-solving skills.
• Confidence, patience, politeness, tact, and diplomacy, especially when dealing with challenging situations.
• Ability to multi-task and work in a fast-paced, autonomous environment with consistently high-quality results is necessary.
• Availability to rotate Saturdays 8am-1pm, with an expected 1 shift per month.
• Must successfully pass a criminal background investigation and pre-employment drug test.

Join us in making moving a memorable and stress-free experience for our clients!