Customer Service Representative - Washington

Customer Service Representative

Customer Service Representative is responsible for daily customer order data entry, logistical coordination between customer needs, warehouse personnel, and delivery personnel. A customer service representatives also coordinates returns between the customers, sales support, the warehouse, and finance.

Duties and responsibilities include
•Taking customer orders via phone, email, in person, and through sales staff.
•Daily data entry of customer orders and requested transfers.
•Coordination with warehouse to maximize trailer loads and ensure on time delivery to customers.
•Coordinating expedited delivery and special customer requests with the warehouse and delivery.
•Coordinating intercompany transfers with other branches.
•Preparing and shipping parcel and LTL customer orders and intercompany transfers.
•Communicating holiday closures and other important information to customers as needed.
•Answering phones, answering customer questions, relaying information to appropriate stakeholders as needed.
•Other functions required as needed by supervision.

Preferred Qualifications
•Working knowledge of customer service and delivery logistics.
•Data entry and computer skills including a working knowledge of Microsoft Outlook.
•Excellent verbal and written communication skills
•High energy and sense of urgency to meet internal and external customer expectations.
•Highly motivated; possesses the desire to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers.
•Maintains professional appearance and ethical conduct.
•Team oriented and a passion for excellence.