Practice Manager

JOB TITLE: Practice Manager

DEPARTMENT: StoneCreek Dental Care

REPORTS TO: Operations Manager and VP of Operations

SUMMARY: This position is responsible for overseeing the day-to-day operations of the dental practice, ensuring that it runs smoothly and meets its financial objectives by providing support to the office team and Lead Dentist.

DUTIES AND RESPONSIBILITIES:

• Enforces office policies and protocols and oversees the delivery of quality dental care.
• Acts with urgency to resolve any quality control issues in accordance with the patients’ needs, company policies, and regulated standards, offering feedback to the team as necessary.
• Streamlines operational procedures and implement solutions to increase efficiency.
• Maintains HIPAA compliance and patient confidentiality within the office.
• Maintains all hygiene and safety regulations as mandated by OSHA.
• Leads meetings, trainings, and huddles with staff.
• Manages unscheduled treatment reports to ensure timely follow up with patients.
• Ensures production goals are met daily, monthly, and quarterly by overseeing scheduling practices.
• Ensures collection goals are met daily, monthly, and quarterly by ensuring that accounts receivables (patient aging) are collected in a timely manner.
• Maintains the appearance and functionality of the office.
• Builds and maintains relationships with referrals
• Monitors supply inventory and orders as needed.
• Coordinates staff coverage within the office.
• Oversees day-to-day employee relations, performance, and productivity.
• Ensures appropriate resources, support, and training materials are available.
• Conducts periodic meetings to reconnect with staff and complete yearly reviews.
• Disciplines insubordinate staff and follow protocol to submit documentation.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS:

• High school diploma or general education degree (GED).
• Computer skills required: (Internet Software; Payroll Systems; Microsoft Software (Excel, Word and Outlook);
• Other skills required:
  1. Years of dental administration experience.
  2. Exceptional leadership and problem-solving skills.
  3. Strong communication skills.
  4. Team management skills.
  5. Conflict management skills.
  6. Attention to detail and thoroughness.
  7. Good interpersonal skills.
  8. Solid understanding of dental billing and insurance procedures.
  9. Previous dental experience is required.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Frequently required to walk and sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
• The employee must occasionally lift and/or move up to 10 pounds.
• Occasional travel to different dental locations throughout the state.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Benefits (waiting period applies):
- 10 days yearly Paid Time Off
- 7 yearly Paid Holidays - Company Provided Scrubs
- Company Paid Life & ADD Insurance
- Free Dental Care ( excluding lab fees ) for Employee & Qualifying Dependents
- Medical Insurance
- Voluntary Vision Insurance
- Voluntary Short Term Disability Insurance
- Voluntary Accident Insurance
- Voluntary Critical Illness Insurance
- Voluntary Life and ADD Insurance for Employee & Qualifying Dependents

- 401k with matching