Customer Service Representative

Job Description

Professional Retail Outlet Services, LLC is a facilities management company servicing national clients that prides itself on the highest level of facility services. PROS incorporates a team approach to servicing the unique needs of its clients and the qualified candidate will work well in the team setting.

Looking for Customer Service Representatives for a fast paced office that handles facility maintenance work for national retail stores. You must be organized, computer literate, able to multi-task, prioritize work flow and have a sense of urgency.

· Competitive pay based on experience

· Full time position (M-F) with opportunity for overtime pay after 90 days of employment

As a Customer Service Representative, you will:

· Respond to external and internal email requests for service to our clients

· Locate and retain technicians to perform services

· Communicate directly with customers to manage and update job status

· Manage multiple jobs and customers while prioritizing jobs based upon need of client

The successful candidate will also have –

· Excellent communication skills

· A warm, approachable manner

· Good basic computer skills and knowledge of all Microsoft Office programs

· Previous customer service experience a plus

· Must have strong organizational skills, the ability to multi-task, and prioritize work flow as needed

· Must have the ability to manage stressful situations while maintain great customer service skills

Job Type: Full-time

Salary: Based on Experience

Please send a resume and cover letter.

Position Details

Minimum Qualifications:

· Experienced (Non-Manager)

O*NET Code:

· 43-1011.00

O*NET Occupation:

· First-Line Supervisors of Office and Administrative Support Workers

Education Required:

· High School Diploma/Equivalency

Job Characteristics:

· Full-time

· Veteran focus

· Willing to train/training program

· People with disabilities

· Older Worker

Additional Requirements:

Looking for conscientious employees willing to work 40 hours a week.