Software Support Analyst
i3 Verticals Management Services, Inc.
Shreveport, LA
- Full-Time
Job Description
JOB TITLE: Software Support Analyst
DEPARTMENT: Public Sector
REPORTS TO: Director of Support
JOB LOCATION: Shreveport, LA
TRAVEL: 0% - 15% travel required
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Associate’s degree or higher from a college or university is preferred
Address
i3 Verticals Management Services, Inc.
Shreveport, LA
71105
USA
Industry
Technology
Posted date
29 days ago
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.