Medical Receptionist (Middletown Office)

Company Overview:

Children's Medical Center, Inc. is dedicated to providing high-quality healthcare for infants, children, and adolescents in the Middletown area. Children's Medical Center, Inc. is a division of CareCloud Practice Management a subsidiary of CareCloud Inc.

Job Summary:

As a receptionist for Children's Medical Center, Inc. you will be responsible for providing efficient office support, teamwork, and outstanding customer service by greeting our patients and visitors while determining their needs and directing them accordingly.

Essential Duties and Responsibilities:

• Promote Children’s Medical Center Inc. in a positive manner.
• Ensure patient satisfaction by patients, families, and visitors by greeting them in a warm and welcoming way.
• Answering phones and scheduling appointments.
  
• Faxing, Filing, pulling, and prepping medical charts.
• Receiving payment and issuing receipts and balancing out at the end of the day. 
  
• Perform the following functions on a rotational basis: check-in, check out, schedule and runner.
  
• Ensure registration form is complete and up to date, updating patient accounts when needed.
• Arrange front office equipment servicing.
• Arrange for the destruction of PHI.
• Performs other clerical administrative tasks as assigned.
• Daily distribution of mail and courier deliveries, incoming faxes, and pull charts to attach any reports, results, or correspondence.
  

Required Qualifications/Skills:

• Maintain HIPAA compliance and patient privacy when verifying patient information.
• Work well independently, and in a team environment.
• Maintain positive working relationships with co-workers, and attend staff meetings
• Assist other personnel in times of high volume.

Education & Experience Requirements: 

• High School Diploma or GED required
• Two to three years of experience in a medical office or healthcare facility is preferred.
• Must be customer-focused and possess strong oral communication and telephone skills.
• Ability to work well in a fast-paced environment while maintaining the quality of work.
• Basic computer and keyboarding skills required
• Basic Knowledge of medical terminology
• EHR experience preferred
  

Other Considerations: 

• Requires extensive standing, bending, and lifting 
  
• The ability to work under stress is required.

Hours & Work Schedule: 

• Monday - Friday 9:30am - 6:30pm (With some flexibility)
• Saturday 8:00am - 12:30pm (Saturday rotation is required) 
• Must rotate late night hours with other front office personnel.
  

Supervisory Responsibility: No

Work Location: Middletown, OH

Travel Required: N/A

Position Type: Full-Time / Non-Exempt 

EEO Statement: CareCloud is an equal employment opportunity employer

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.

ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that

Benefits:

CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs (including domestic partners).

• Healthcare – A choice of medical plans designed to meet your individual needs
• Dental & vision
• 401(K) 
• Flexible spending accounts (health & dependent care)
• Company-paid life insurance (accidental and supplemental coverage at low cost)
• Company-paid Short and Long term disability
• Voluntary benefits 
• Flexible PTO and Paid Holidays