Junior Customer Service Representative

Worldwide Promotions is currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing and sales industry to join our team.

Junior Customer Service Representative Job Summary: This entry-level position is responsible for serving as a customer service and sales support resource providing top-notch service directly to clients and customers for our firm. The Customer Service Representative is a front line position for Worldwide Promotions’ interactions with customers; consequently, strong customer service and sales skills are essential.

Principal Responsibilities for the Junior Customer Service Representative Position:

• Responsible for representing us to clients and customers by providing high quality and efficient customer service
• Interact with customers daily to ascertain household needs and how products and services offered would meet those demands
• Ability to respond to customer inquiries and advise on the appropriate solution
• Escalate large sales or leads to senior Account Managers
• Manage, track and record all customer inquiries, sales, and leads
• Ensure compliance with all company and client policies and procedures
• Provide support and assistance to co-workers and other departments as needed

Qualifications for the Junior Customer Service Representative Position:

• Some college preferred
• 1-2 years of customer service or sales background
• Ability to interact with customers daily and give presentations as needed
• Ability to effectively manage multiple projects with excellent time management
• Be articulate, outgoing, and professional
• Ability to work a flexible schedule

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