Concierge

POSITION SUMMARY

Responsible for interacting in a courteous and friendly manner with guests, Residents and staff. Performs clerical duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

· Assists Residents:

- Reservations for rooms in the building

- Submitting work order request through automated work order program

- Makes reservations for various community events

- Transportation scheduling services

- Monitors Lifeline emergency response system and fire alarm panel during day time hours

- Assign Lifeline pendants to Residents and update Resident files and information in Lifeline computer

- Meet and greet Residents, family members, visitors and vendors who visit our facility

- Assist Residents with computer in Business Center

- Accept mail/packages for Residents

- Add Point of Sale (POS) charges in system for billing Residents

- Handles cash for stamps

· Acts as back-up for answering outside calls.

· Monitors emergency response system and fire alarm panel during daytime hours.

· Must be able to handle multiple tasks simultaneously.

· Supports the Mission and Values of the community and Catholic social teachings.

· Other duties as assigned by Supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

· High school diploma or equivalent.

· 1-year experience in customer service environment, preferably in a senior living setting.

Knowledge, Skills and Abilities:

· Language Ability:

• Ability to communicate effectively in writing and speaking the primary language of the residents.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

· Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

· Cognitive Demands:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

· Computer Skills:

• Ability to use Microsoft Windows. Ability to use software to design calendars and signs. Ability to use the Internet.

PHYSICAL REQUIREMENTS

• Prolonged periods of standing and walking.
• Must be able to lift up to 20 pounds at times.