Event Captain

Title: Event Captain

Department: Events

Reports to: General Manager, Event Sales Director

Location: Nashville, TN

ABOUT CHIEF'S

Chief's is a six-story bar, restaurant, and live music venue designed to celebrate Eric Church's ever-expanding musical legacy. Located in historic downtown Nashville, Chief's features a ticketed music venue, inspirational interiors, and a thoughtful focus on unique live performances, offering fans an unparalleled entertainment experience in Music City. Chief's houses a studio for live broadcasting, inclusive of Church's Outsiders Radio SiriusXM channel, with the capability of hosting broadcasts by various media partners. Chief's also features a restaurant partnership with James Beard Award Winning Pitmaster Rodney Scott. Rodney Scott's Whole Hog BBQ overlooks downtown with its 'Hell of a Q' rooftop offering. Situated at the intersection of 2nd Avenue and Broadway, Chief's is now open at 200 Broadway.

Why Work for Us?

Like a "Melody creates a Memory," we are a team of inspired, intentional creatives, linking great live music, incredible food and superior hospitality to create lasting memories. Refusing to be defined by other's ideas of what is possible, we strive to build timeless, meaningful experiences to life every day. 

• Benefits for both Part Time and Full Time
• Weekly Family Meal
• Access to great live music and complimentary concert tickets
• Monthly Philanthropic Activities as Chief Cares Ambassadors
• Employee Discounts on Food, Beverage, and Retail
• Monthly Team Outings
• Quarterly Team Meetings
• Ongoing Career & Leadership Development
• Diverse, Inclusive and Safe Venue
• Certified Safe Bar

ABOUT THE ROLE

As an Event Captain at Chief's on Broadway, you will play a pivotal role in ensuring the smooth execution of private events by serving as the primary liaison between clients, event managers, culinary staff, servers, and attendants. Your responsibilities will include overseeing the setup and breakdown of events, managing and supervising event staff, and ensuring that all details outlined in event orders are meticulously executed.

WHAT YOU WILL DO

Tasks include, but are not limited to:

• Act as the primary point of contact for clients, ensuring their needs and requests are addressed promptly and efficiently.
• Coordinate with various departments to ensure seamless execution of events, including setup, service, and breakdown.
• Oversee all confirmed catering and events, bridging the gap between the sales and operations team. Coordinating setup, food preparations, scheduling, and serving during the event; and the finalization and cleanup of all catering and events.
• Directs setting up of tables, food, and any additional services; and orchestrates its completion in a timely and courteous manner.
• Supervise event staff, providing guidance, support, and scheduling as needed.
• Maintain constant communication with all stakeholders to ensure all aspects of the event run smoothly.
• Demonstrate strong attention to detail and problem-solving skills to address any issues that may arise during events.
• Adapt to changes in event plans and priorities with flexibility and efficiency.
• Follow procedures to ensure the security and proper storage of banquet inventory and equipment, check storage areas for proper supplies, organization, and cleanliness.
• Promptly notes and provides feedback to all team members about the event's function.
• Manages Event Departments inventory, storage, and delivery. Including the transportation, or arrangement of transportation, of inventory from offsite storage to venue.
• Collaborates with other departments to schedule appropriate event staffing.

Physical Requirements:

• Maneuverability throughout all areas of the venue and restaurant is required.
• Ability to lift up to 50lbs and operate restaurant and office equipment.
• Perform a variety of activities, changing activities frequently and sometimes without notice.
• Work effectively at a fast pace and in high-stress situations.
• Respond promptly to visual and auditory cues.

WHO YOU ARE

We are seeking a highly motivated individual who enjoys working in a fast-paced but disciplined environment. You are an independent thinker who is enthusiastic and committed to quality and you thrive on consistently delivering unparalleled results.

The ideal candidate needs strong attention to detail, exceptional organizational skills, and the ability to handle multiple tasks simultaneously. Your role will involve ensuring seamless event logistics, excellent client communication, and a commitment to delivering exceptional guest experiences.

YOUR QUALIFICATIONS

Required

• Minimum of 5 years experience in event, hospitality, and/or banquet service.
• Minimum of 3 years experience in Management.
• Availability to work 40-50 hours per week, including early mornings, evenings, late-night, and weekends.
• Physical ability to meet the demands of the position, including standing/walking for up to 12 hours and lifting up to 50 lbs.
• Previous experience in management, private events, high-volume restaurants, or fine dining establishments is required.
• Proficiency in reading Banquet Event Orders (BEOs) and executing details outlined within.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
• Adherence to dress code and appearance standards.
• Experience with TripleSeat and Social Tables is a bonus.
• Valid driver's license and reliable transportation.

Equal Employment Opportunity

Chief's on Broadway is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.