Service Coordinator

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

This Position Is Located in West Sacramento CA,

• POSITION SUMMARY

  Performs all duties of shop office in an accurate and efficient manner to support our mechanics, supervisors, and our customers by performing the following duties.

  QUALIFICATIONS REQUIREMENTS

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  ESSENTIAL FUNCTIONS

  • Process mechanic labor in automated time system.
  • Type quotes, memos, and letters.
  • Answer Service department telephones and direct calls.
  • Input and update standard job system.
  • Process warranty including handling all reports.
  • Research repair information for customers, mechanics, and other department employees.
  • Handle all service mail including delivery and pick-up.
  • Process purchase orders.
  • Oversee the day-to-day operations of the Service offices for division.
  • Maintain and update Service Procedure Manual and Standards of Performance.
  • Maintain sell rates for individual divisions ensuring accuracy and timeliness.
  • Other duties may be assigned.

  QUALIFICATIONS

  • Accurate - Ability to perform work accurately and thoroughly.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

    

  EDUCATION AND/OR EXPERIENCE 

  High school diploma or general education degree (GED); and/or five years related experience or equivalent combination of education and experience.  Experience in the automotive, construction, or industrial work sector is a plus.

  SKILLS & ABILITIES

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of this organization.
  • Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio and percent.
  • Ability to define problems collects data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to conduct oneself in a manner that is professional and business-like at all times.
  • Must have experience with computers.
  • Proficient with Microsoft Office Suite (Excel, Word, Power Point) and Lotus Notes or equivalent e-mail server.

  CERTIFICATES, LICENSES, REGISTRATIONS

  • Must have a valid California driver’s license and a clean DMV report.

   

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is regularly required to stand, walk, and use hands. 

  The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus.

  WORK ENVIRONMENT

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Accountability - Ability to accept responsibility and account for his/her actions.Open and close shop work orders.

          COMPENSATION

          Wage Range $23 to $27 Hourly 

          Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

          WHY WORK FOR HOLT?

          Excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid             sick time. Career advancement opportunities and ongoing professional development.

          Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities  (EEO) to all employees and applicants for employment without                        regard to race, color, religion, sex,  age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. For more information            about our California Employee Privacy Policy, please click on link below.

Privacy Policy

       

ExperienceRequired

• 1 - 3 years: Relevant work experience and/or training and education.

EducationRequired

• High School Diploma or GED or better

SkillsRequired

• Write Simple Instructions
• Read Simple Instructions
• Basic Computer Skills
• Ability to communicate effectively
• Ability to add, subtract multiply and divide

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

People come first at Holt of California. Whether you are a customer or employee, we strive to meet your needs to the best of our abilities. It takes a special combination of productivity and safety to provide our customers with superior customer service while ensuring our employees go home safe every day.

The safety of our employees is one of the highest priorities we place on our company culture and comes through in our Vision Zero initiative. Vision Zero has the goal to have zero injuries and incidents without sacrificing quality and productivity.

Holt of California understands that what happens at work can affect you at home and vice versa. We strive to provide our employees with a safe, enjoyable work environment that extends through to the benefits we offer to them and their families. It’s important to us that our employees know things are taken care of at home so they can focus on the job at hand when at work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.