Insurance Referral Authorization Coordinator

Insurance Referral Authorization Coordinator

Full Time (Monday-Friday 8AM-5PM)

9995 Gate Pkwy, Jacksonville

Millennium Physician Group seeks to hire a full-time / Insurance Referral/Authorization Coordinator to join our Referral and Authorization team. We are looking for a new team member who is positive, energetic and loves patient interaction over the phone. We want someone who supports our top initiative of ensuring an excellent patient experience! The ideal candidate will have experience in customer service, multi-tasking, and strong computer and phone skills.

The Insurance Referral Authorization Coordinator will assure that all referrals and/or are managed effectively and efficiently for all contracted insurances and organizations. It requires obtaining referrals utilizing the available tools and resources and effectively documenting and communicating to providers in a timely manner through the EMR system. This job requires the application and interpretation of policies and procedures and the use of independent judgment in a medical setting. The individual must possess the ability to maintain a working knowledge of departmental policies and procedures.

This position earns competitive compensation plus a full benefits package, including 401(k) with match and 3 weeks of PTO! We also offer growth opportunities and a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

Required Knowledge and Experience

High school diploma or general education degree (GED); 1+ years of customer service/call center experience; or equivalent combination of education and experience. Medical Insurance background preferred; bilingual a plus.

Required Skills and Abilities

To perform this job successfully, an individual should have strong computer skills and knowledge of EMR systems; Athena knowledge is preferred but not required. Ability to type 40 wpm; Ability to multi-task in a high call volume setting; Experience working in a fast-paced environment. The environment is a call center setting where the associate is sitting at a desk, taking inbound phone calls for approximately 8 hours per day; working with a headset, phone, and computer

Benefits:

• 3 weeks PTO & 7 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs like Tickets at Work and cell phone discounts
• Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

See Full Job Description for more details

Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice