IT-Service Desk

Position: IT Specialist

Location: Carlsbad, CA

Schedule: Monday – Friday (8am – 5pm) some flexibility

Reports to: Information Security Officer

Benefits: Full-time employees will be eligible to participate in all Bank sponsored benefits including medical, dental, vision and life insurance, and 401(k) program.

Seeking a highly motivated individual who thrives on solving technical challenges meanwhile improving efficiencies. The ideal candidate must have strong commitment to customer service, understand urgency, follow procedures, attention to detail, and work independently with little direction.

Key Responsibilities:

• Liaison between Company Staff and Managed Service Provider (MSP).
• Technical Support
• System Administration
• Network Management
• Hardware and Software deployment
• Security Management
• Documentation and Training
• Project Collaboration
• Adhere to company policies, procedures, and service level agreements (SLAs), maintaining a high level of professionalism, confidentiality, and customer satisfaction in all interactions.
• Additional duties and responsibilities as needed.

Live Company Core Values:

1. Figure It Out: The idea less traveled.
2. Kaizen: Continuously improve – change for the better.
3. Zeal: Intensely focused on delivering results with energy/positive outlook.
4. Tribe: Ferociously protective with a bit of swag.
5. Urgency: Engaged – Responsive.

Position Requirements:

• Experience of Microsoft operating systems, business applications, printing systems, and network systems.
• Ability to communicate technical concepts to technical and non-technical audiences.
• Strong analytical, problem solving, project management skills.
• Strong writing, communication, and presentation skills.
• Excellent interpersonal skills, detail focused, and service oriented.
• Ability to manage multiple concurrent projects and tasks simultaneously.

Preferred Qualifications:

Note: Because this position has access to confidential information, candidates under consideration for employment must successfully pass a thorough background investigation.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum 2 year of employment in IT troubleshooting help desk, technical support, or customer service role or equivalent experience.
• Technical and hands on experience with Microsoft Windows 10 & 11, Windows Server 2022, MAC OS, and IOS
• Experience with M365 Administration (Azure AD, Intune, Exchange, and Teams)
• IT certifications preferred (MCSE, A+, Network +, Security , or similar certifications)
• Experience with VMware Horizon (Virtual Desktop Infrastructure VDI)
• Knowledge of Jack Henry Silverlake system