Senior System Analyst

Assists IT Lead with designing, supporting, maintaining, and evaluating computer hardware and software.

Excellent knowledge of Windows Server environment (Windows Server 2016 - 2022).

Excellent knowledge with Microsoft Hyper-V virtual and VMWare environments.

Excellent knowledge of MS Office Suite of products.

Excellent knowledge of Active Directory, DHCP, WINS, DNS.

Excellent knowledge of computer networking and Cisco hardware.

Maintaining servers, desktop units, data backups, phone system and critical applications in stable running order; troubleshooting software, desktop and network problems and devising business solutions; overseeing hardware and software deployment; ensuring network, desktop, and phone system functionality and outages are fixed; assuring the disaster recovery of information systems; maintaining business data links between software applications; maintaining user account information; and performing security items as assigned. Strong experience with troubleshooting software and hardware on laptops, desktops, servers, networking equipment, and handheld equipment.

Monitoring and evaluating the efficiency of software/hardware usage; adding and maintaining users on the network; installing new software applications or hardware on the network, desktop and mobile devices; monitoring and reporting licenses on applications, servers, desktops, deploy and manage security intrusion protection and other equipment to ensure compliance; ensuring all network and desktop patches are applied and functioning without conflict; recommending improvements in network structure, products, and processes; communicating with and supporting users in developing and using needed technological solutions; and establishing and enforcing organization standards.