Customer Care

A Customer Care Representative, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, and identifying and assessing customer needs to achieve satisfaction.

• Recent cash handling experience required
• Proven customer service experience required
• Computer experience in a Windows-based environment is required.
• A minimum of two years of recent experience working with computer database applications is required.
• Excellent oral and written communication skills
•  Proficient with business office computer applications
• Ability to develop knowledge of the Company's Customer Service Standards
•  Ability and willingness to make decisions mutually beneficial to our customers and Company
•  Ability to work effectively in a team environment  
• Excellent time management skills
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma