Personal Lines Account Manager

About Us

With roots that date back to 1898, Main Street Insurance Group has been in business for over 125 years. During that time, we’ve grown through partnerships with exceptional individuals and insurance agencies based in Charlotte, Forest City, Tryon, and Fletcher, NC; as well as Augusta, GA. Together, we form one of the nation’s largest independent agencies, serving the Southeastern United States with a wide array of customized insurance solutions, including Business Insurance, Home Insurance, Auto Insurance, Employee Benefits and Equine Insurance. We work closely with clients, providing honest advice to help them make important and informed decisions that protect their lives and businesses from the unexpected. Because we’re independent, our priority is you—not an insurance brand. That’s why we represent many leading insurance companies with a wide variety of coverage options and price points. This allows us to deliver the right blend of price, plans and services for each client.

Personal Lines Account Manager

Position Overview

The Personal Lines Account Manager is responsible for all day-to-day maintenance and service of assigned Personal Lines accounts. This position works closely with the production team in managing new and existing client accounts and relationships, while maintaining a high level of client service and satisfaction. The Account Manager is responsible for achieving agency account retention goals by providing extraordinary client service, achieving agency growth goals through proactive account rounding and cross-selling, and marketing and placement of renewal accounts as appropriate.

Responsibilities:

• Supports production efforts by servicing accounts once bound.
• Supports agency sales philosophy by seeking referrals from existing clients, rounding out existing accounts, and cross-selling to other departments.
• Analyzes client needs, coverage forms, policies, and proposals to identify loss exposure and recommend appropriate coverage solutions.
• Prepares summaries of insurance, schedules, and proposals as needed.
• Processes incoming mail, e-mail, faxes, phone calls and office visits, responding promptly and professionally.
• Maintains client files within Agency Management System to ensure proper documentation by processing all policies, changes, invoices, proofs of insurance, as well as other service needs, attachments, and activities, in accordance with agency standards and procedures.
• Follows up on service requests to confirm processed accurately by carrier/vendor.
• Assists clients with billing questions or concerns and works to bring a resolution to any issues.
• Reviews coverage and provides information to client inquiries.
• Assists clients with claims, including submitting first notice of loss, facilitating prompt response from carrier, and following up on claim status in accordance with agency standards and procedures.
• Performs renewal review and risk exposure analysis to secure proper coverage, incorporating information obtained from client.
• Maintains control of pre-expiration reports, binders, and aged receivables in accordance with agency guidelines.
• Determines reasons for cancellation requests; acts to save accounts.
• Participate in continuing education courses for insurance/service/sales skills.
• Maintain current knowledge of underwriting requirements of carriers.
• Keep current with industry trends by reading appropriate journals and company bulletins.
• Participate in special projects at management’s request.
• Other duties as assigned.

Qualifications:

• High school graduate; Four-year college degree highly desirable (or comparable work experience)
• North Carolina Property & Casualty License
• Extensive knowledge of relevant insurance coverage and markets, including sophisticated and less common products represented through MSIG
• Thorough knowledge of brokerage operations including claims handling, procedures, rating, agency management systems and applicable insurance laws
• Familiarity with risk assessment and risk management techniques
• Proficient with technology and comfortable operating within a paperless environment; excellent automation skills, including Microsoft Windows, Outlook, Word, Excel, Agency Management System (Applied Epic strongly preferred), carrier proprietary systems, and softphone systems
• Ability to carry out complex tasks with many concrete and abstract variables
• Sets priorities and manages workflow to ensure efficient, timely, and accurate completion of tasks within a high pressured, fast-paced environment with significant disruptions
• Excellent time management, strong organizational skills, and attention to detail
• Interacts with others effectively by utilizing excellent communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the agency
• A high degree of self-motivation and self-direction
• Maintains a professional and effective relationship with clients, coworkers, carriers, vendors, and other business contacts
• Understands the core virtues of teamwork and works wells well within a team environment

Hours: Monday-Friday, 8:00am-5:00pm (Hybrid Work Schedule)

Office Location: 1523 Elizabeth Avenue, Suite 300, Charlotte, NC 28204

Benefits:

• Competitive compensation and quarterly bonuses based upon retention
• Health, Dental and Vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Life Insurance
• PTO and Paid Holidays
• Short-term and Long-term disability
• Continuing education/certification support
• Employee Assistance Program
• 401(k) retirement plan
• Profit sharing plan

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.