Membership Representative (Community Ambassador)

The American Gem Society (AGS) is currently looking for a passionate and dynamic individual to join our team as a Community Ambassador in the Membership Department. You will play a crucial role in strong connections with our members, ensuring their satisfaction, and fostering a sense of community within the esteemed gem and jewelry industry.

The AGS is a nonprofit trade association that serves a passionate community of fine jewelry retailers, designers, wholesalers/manufacturers, and service providers dedicated to building consumer trust in the jewelry industry. The full-time, exempt Community Ambassador role involves member recruitment, retention, engagement, prospect identification, and relationship building to drive membership, advertising, event, and program sales. The ideal candidate is passionate about teamwork, detail-oriented, and eager to apply creative thinking and innovation to their role.

Responsibilities:

Member Recruitment:

• Execute the member recruitment process, from prospect identification through active membership.
• Develop and implement strategies for membership, advertising, events, and programs to meet revenue goals.
• Serve as the primary contact for members, maintaining a pipeline of prospects and managing recruitment cycles from lead generation to closure.

Member Engagement and Support:

• Provide exceptional support, guidance, and assistance to both new and existing AGS members.
• Act as primary point of contact for members, keeping them informed about AGS updates, events, and opportunities, through various communication channels.
• Develop and implement strategies to enhance member engagement and retention.

Operational Excellence:

• Process membership applications and renewals accurately.
• Identify at-risk members and develop personalized strategies to improve satisfaction and renewals.
• Collect and analyze member data for continuous improvement.

Brand Representation:

• Act as a brand ambassador, representing AGS at industry conferences, trade shows, and events.
• Stay updated on industry trends, best practices, and advancements to provide valuable information to AGS members.

Reporting and Collaboration:

• Make decisions on basic projects, and research policies/solutions.
• Assist the Community Ambassador Manager and Director of Membership in preparing monthly and/or quarterly reports.

Other duties as assigned.

Qualifications:

• Bachelor's degree in a relevant field required.
• Previous recent experience in membership management, customer service and/or sales.
• Proficient in MS Office; knowledge of membership database programs is a plus.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Knowledge of the gem and jewelry industry is desirable but not mandatory.
• A genuine passion for providing outstanding service and cultivating a sense of community.

If you are passionate, dedicated, and thrive in a member-focused environment, joining the American Gem Society provides a unique opportunity to contribute to the growth and success of a highly esteemed organization in the gem and jewelry industry. We encourage you to apply by submitting your resume.

We offer a competitive benefits package, including medical, dental, vision, and life insurance as well as short-term and long-term disability and company-matched 401(k) contributions. Our regular work schedule is 37.5 hours per week, Monday through Friday. We also offer a hybrid schedule. Some additional hours and weekend travel may be required with this position.

AGS is an equal opportunity workplace, and we consider all qualified applicants without discrimination based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected categories.