Generator Technical Support Representative

Qualifications

•Must be able to communicate technical matters clearly, both written and verbally

•Ability to operate and utilize standard computer programs such as all Microsoft Office tools, Adobe Acrobat, web-based service tools and reporting tools

•High school diploma or (GED) equivalent

•Minimum of 3 years of experience power generation equipment

•Gas engine generator/Electrical troubleshooting experience required

•We are looking for a dedicated individual who is a team player with a positive attitude

•Is mechanically inclined and able to complete assigned tasks with minimal or no supervision

•Has great overall understanding of complex and/or logical functions

•Has strong problem-solving skills and is detailed oriented with a high level of accuracy

•Is able to read and interpret documents such as equipment and environment safety rules, operating and maintenance instructions, electrical & hydraulic schematics as well as written procedures to include troubleshooting flow charts and equipment service manuals

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Responsibilities

•This position includes the following responsibilities: troubleshooting general repairs of customers equipment via phone, email, chat and text.

•Employee must be able to complete most duties and responsibilities with minor or no “how-to” instructions or supervision

•Guide customers on how to perform preventative maintenance on powered generator equipment according to established guidelines and service/maintenance schedules

•Accurately troubleshoot and diagnose standard problems with powered generator equipment

•Identify and order appropriate/required items to complete repairs and maintenance

•Knowledge to perform standard repairs on powered generator equipment and related supporting accessories; replace supporting accessories when required

•Complete understanding of schematics and wiring diagrams is required

•Participates in meetings and trainings as assigned for the purpose of conveying or gathering information required to perform job functions

•Performs other duties as assigned by the employees’ manager/supervisor

•Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

•While performing the duties of this job, the employee is regularly required to sit for extended periods of time

•The employee will occasionally lift and/ or move up to 50 pounds