Customer Service Representative
Dawson
Gahanna, OH
Customer Service Representative
Dawson
Gahanna, OH
- $17 Hourly
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Job Description
Customer Service Representative
Banking & Financial Services
$17.00 per hour
Permanent Opportunity
Monday-Friday, 10:00a-7:00p; Saturday 9:00a-1:00p
Hilliard or Whitehall, Ohio (onsite)
What the position offers:
- Medical, Dental, and Vision insurance
- At least 1 Saturday off a month
- Employer matches HSA account contributions
- Wellness program
- Employee Assistance Program
- 401k plan dollar-for-dollar employer match
- Profit sharing bonus
- Generous PTO, 10 paid holidays, paid time off for birthdays
- Free life and disability insurance
- Tuition reimbursement
- Annual pay increases
What you’ll be doing:
- Provide professional and friendly service to members through Interactive Teller Machine (ITM) interactions, handling basic and complex transactions with accuracy and efficiency
- Assist members with various account-related activities, including deposits, withdrawals, payments, and inquiries about account information, share drafts, certificates, money markets, IRAs, rates, terms, and shared branching services
- Monitor transactions to detect and prevent potential fraud, safeguarding members’, and the institution's assets
- Proactively identify and recommend new and alternative financial services to members, tailored to their specific needs and preferences
- Meet or exceed assigned service and productivity goals, ensuring high levels of member satisfaction and operational efficiency
- Adhere strictly to policies and procedures, maintaining compliance in all aspects of service delivery
- Collaborate with other tellers as needed to support workload and ensure consistent service standards
- Develop a comprehensive understanding of the Credit Union's history, philosophy, organization, policies, and operational procedures
- Pursue ongoing self-directed learning and certification through established educational programs, enhancing individual competency and performance
- Demonstrate effective interpersonal skills, fostering positive relationships with coworkers and peers, and responding constructively to feedback from supervisors
Who we’re looking for:
- Prior teller experience or equivalent
- Prior experience in a sales or customer service environment
- Strong organizational skills and attention to detail
- Must value a high degree of accuracy
- Professional demeanor and ability to be “On Stage” for extended periods maintaining a positive attitude
- Excellent communication skills with appropriate grammar
- Basic PC skills (Windows)
- Willing to work a flexible schedule
#ZR
#INDCSR
Address
Dawson
Gahanna, OH
USA
Industry
Business
Posted date
Over a month ago
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