Customer Service Representative

Title: Customer Service Representative
Reports to: Supervisor/Assistant Manager

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions:

● Carries out and attains the mission and goals of K9 Resorts.
● Assure all guests are cared for in compliance with the company goals.
● Follows all operational procedures as outlined in the K9 Resorts Operations
Manual.
● Very customer service-oriented.
● Able to use downtime effectively.
● Greets all customers coming into the building.
● Performs Check In/Check Out and reservation procedures in the POS system.
● Accepts payment from customers.
● Takes custody of pets and makes sure they are properly placed in the building.
● Answers telephone inquiries.
● Works closely with manager in charge to handle small office tasks. Ability to lift at
least 20 lbs.
● Provides tours of the facility to potential customers when necessary.
● Responsible for feeding and medicating of all dogs.
● Provides personal playtimes for dogs when such a service is requested.
● Takes dogs outside for elimination breaks.
● Performs body checks to search for pre-existing conditions and/or injuries.
● Has the ability to perform the following tasks at the request of management.
○ Sanitation of the lobby, and all boarding and daycare accommodations.
○ Monitoring Daycare.
○ Bathing.

QUALIFICATIONS:

Job Requirements:

 Must complete K9 Resorts Certification Program for a Customer Service
Representative
 Customer service-oriented.

Education and Experience:
 High School diploma or equivalent
 Previous experience is preferred but not required
 Some weekend and holiday hours are required

Technical Skills:
 Computer skills including knowledge of Microsoft Windows.
 Proficient written and spoken communication skills.
Personal Characteristics:
 Must be able to communicate with all types of people, remain calm, mediate and
problem solve
 Must be of moral and ethical character
 High level of emotional intelligence
 Salesmanship personality and comfort
 Ability to multitask
 Strong ability to adapt to change and support company directives
 A “Can-Do - It is my job” attitude
 Outgoing, positive, enthusiastic personality
 Must demonstrate a love for dogs
 Well-organized and efficient

The above statements are intended to describe the general nature and level of work being performed by the employee assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.