Service Advisor

Marr Companies

Boston, MA

$50,000 to $60,000 Yearly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

SUMMARY: Documents customer owned machine repairs, and processes billing on completion. Inspects machines coming back from rental, for damage and notes such, as well as processes billing for damaged rentals when repaired. Responsible for maintaining telematics details for rental and customer machines.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

1. Works with service manager to produce quotes for customer requested repairs.

2. Processes work orders for customer machines repaired in house and in the field.

3. Ensures accuracy and proper completion of repair paperwork.

4. Inspects machines returned from rental, for damage, notes such damage, and produces a bill for repairs upon completion.

5. Maintains spreadsheet of damaged rentals, as well as documentation of damage and billing.

6. Track Unit – Responsible for onboarding new devices, and input of machine information.

7. Track Unit – Maintain and update maintenance performed on fleet, as well as produce work orders for upcoming required maintenance to ensure compliance with service intervals.

8. Down Equipment – Maintains list of down equipment.

9. Fills in for service manager when needed and is in training to become service manager.

SKILLS, KNOWLEDGE, QUALIFICATIONS AND EXPERIENCE

Educational and experience and requirements

Must have extensive knowledge of heavy equipment repair and maintenance procedures. Must possess strong organizational skills thus being able to schedule repairs. Strong computer entry capabilities are necessary along with excellent communication skills, both written and verbal. Attention to detail a must. Must be very safety conscious.

Company Description

The Marr Companies consist of four separate businesses that provide the New England construction industry with specialized products and services, contributing to the area's overall growth and development. The Marr Companies is privately owned by the fourth and fifth generations of the Marr family.

Company Profiles

Daniel Marr & Son Company, established in 1898, is involved in steel and pre-cast erection, rebar placement, welding and shear stud installation.

Marr Crane & Rigging, established in 1942, is engaged in the rental of cranes and hoists to construction companies, industrial customers and stevedoring accounts in the Greater Boston area. The company also provides rigging, trucking and warehousing services. This division also leases equipment to Daniel Marr & Son for all steel erection work performed by the company. The company employs fully-trained and experienced operators to operate the rented equipment.

Marr Scaffolding Company, established in 1945, is engaged in the rental, sales and servicing of nationally marketed products and equipment. The company is structured into four divisions: scaffold, aerial platform, shoring and forming, and bleachers and special events.

Isaac Blair & Co., Inc., was established in 1820 and purchased by Daniel Marr & Son in 1969. Along with heavy-duty shoring and rigging, Isaac Blair provides emergency services 7 days a week, 24 hours a day.

Together, The Marr Companies provide the New England construction industry with specialized services, contributing to the area's overall growth and future expansion.

Why Work Here?

Marr believes the key to their 125 years is attracting, developing and rewarding talented and dedicating professionals.

The Marr Companies consist of four separate businesses that provide the New England construction industry with specialized products and services, contributing to the area's overall growth and development. The Marr Companies is privately owned by the fourth and fifth generations of the Marr family. Company Profiles Daniel Marr & Son Company, established in 1898, is involved in steel and pre-cast erection, rebar placement, welding and shear stud installation. Marr Crane & Rigging, established in 1942, is engaged in the rental of cranes and hoists to construction companies, industrial customers and stevedoring accounts in the Greater Boston area. The company also provides rigging, trucking and warehousing services. This division also leases equipment to Daniel Marr & Son for all steel erection work performed by the company. The company employs fully-trained and experienced operators to operate the rented equipment. Marr Scaffolding Company, established in 1945, is engaged in the rental, sales and servicing of nationally marketed products and equipment. The company is structured into four divisions: scaffold, aerial platform, shoring and forming, and bleachers and special events. Isaac Blair & Co., Inc., was established in 1820 and purchased by Daniel Marr & Son in 1969. Along with heavy-duty shoring and rigging, Isaac Blair provides emergency services 7 days a week, 24 hours a day. Together, The Marr Companies provide the New England construction industry with specialized services, contributing to the area's overall growth and future expansion.